Andrew
Sunland,#2Author of original report
Wed, July 26, 2006
After a follow-up call to my letter, CCBillEU advised that a refund had been issued via the original Visa number. Upon contacting of the bank, they confirmed a refund of ten payments of $39.95 from CCBillEU. Following the 'phone call, a confirmation letter was sent by CCBillEU, and even included an apology. ADVICE TO OTHERS: If you have been wrongly billed by CCBillEU, be aware that their Customer Support Telephonists/Supervisors have been instructed to use any fob-off/delaying tactics they can. If you REALLY persist, they will eventually try to blame their affiliate client for not "authorizing" the refund. As the billing company, CCBillEU are legally responsible for any ID-Theft fraud refunds. Instead, write a stiff letter to the registered company office. Even better, if you think you have a strong case to take to a Small Claims Court (in Arizona), make sure that you include FULL DETAILS in your USPS tracked letter to CCBillEU. You should also advise CCBillEU that you will be claiming the cost of air fares to attend any court hearing, AND lost wages for that day. It seems to take a LOT of effort to make some companies pay up. That is what they are relying on, in order to keep YOUR money. GOOD LUCK!!