- Report: #281779
Complaint Review: Central Florida Cable Communications - Orlando Florida
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Central Florida Cable Communications
6331 All American Blvd Orlando, 32810 Florida, U.S.A.
Phone:
407-292-8123
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CENTRAL FLORIDA CABLE COMMUNICATIONS broke my queen size cherry wood sleigh bed Florida
Brighthouse network sent a technician to my condo to set up my digital phone. He needed to get behind my bed to the wall jack. He pulled on the footboard of my queen size cherry wood sleigh bed and ripped the bed frame apart. I called a CSR with Brighthouse networks from my cell phone while the technician was still in my condo. The CSR tried to call him on his cell phone, but he would check the caller ID and hang up on the call. I told him it was brighthouse calling and they needed to speak to him. He ignored me, finished the install and stated, he needed to get something out of the truck, and he never came back. The CSR I was on the phone with started a damage claim for me. Brighthouse network has since told me I was on my own to get my bed replaced. They stated, I needed to contact Central Florida cable communications, since it was their employee that broke my bed not a brighthouse employee.
To make a very long story short, the insurance company that represents the technician is offering me $1000, even though the adjuster came to my condo and photographed the bed and he saw The footboard was not repairable and the side rails were broken. Then he tried to find a queen size cherry wood sleigh bed frame on the internet and the least expensive one was $2300, but $1000 is all the insurance company is going to pay. Central Florida cable communications is not going to pay the difference of $1300 even though it was their employee that broke my bed neither will brighthouse network, so basically I do have a digital phone now that drops 1 in 10 calls that I initiate and does not ring 1 in 10 times when someone calls me from anywhere else, a broken bed frame in the garage, and an additional $1300 out of my pocket, minimum, to replace my bed frame. The BBB here in Orlando sided with me and tried to moderate a settlement but to no avail. The BBB will list this damage and lack of customer service form Brighthouse network and Central Florida cable communications for three years under the respective company names. Is there anything else I can do to recoup my expenses to replace my bed?
Dwd1120
orlando, Florida
U.S.A.
To make a very long story short, the insurance company that represents the technician is offering me $1000, even though the adjuster came to my condo and photographed the bed and he saw The footboard was not repairable and the side rails were broken. Then he tried to find a queen size cherry wood sleigh bed frame on the internet and the least expensive one was $2300, but $1000 is all the insurance company is going to pay. Central Florida cable communications is not going to pay the difference of $1300 even though it was their employee that broke my bed neither will brighthouse network, so basically I do have a digital phone now that drops 1 in 10 calls that I initiate and does not ring 1 in 10 times when someone calls me from anywhere else, a broken bed frame in the garage, and an additional $1300 out of my pocket, minimum, to replace my bed frame. The BBB here in Orlando sided with me and tried to moderate a settlement but to no avail. The BBB will list this damage and lack of customer service form Brighthouse network and Central Florida cable communications for three years under the respective company names. Is there anything else I can do to recoup my expenses to replace my bed?
Dwd1120
orlando, Florida
U.S.A.
3 Updates & Rebuttals
Robert
Bowie,Maryland,
U.S.A.
Look at the bright side
#2Consumer Comment
Sun, January 18, 2009
When you mention to your friends/family, "the cable guy broke my bed", just look at their reaction. Funny stuff.
Devlin85
Bradenton,Florida,
U.S.A.
Why Would You Trust The Cable Man?
#3Consumer Comment
Sun, January 18, 2009
They have no education, get paid practically minimum wage due to their lack of experience, and from what I have gathered mostly speak in grunts. I certainly wouldn't trust them with any of my furniture (especially one of such value). But if the wire jockey moved the bed without your permission he, dimhouse, and the contracting company should fork over all damages. But this is exactly why I don't let these fools touch anything besides the outlets and their own equipment.
Joe The Cable Guy
Orlando,Florida,
U.S.A.
Cable guys are OK
#4Consumer Comment
Tue, December 30, 2008
First off, the "Cable guy" is not a furniture mover he is there to install your cable and or internet or phone. If an attempt was made by the installer to move furniture in order to complete his assignment and the the piece of furniture malfunctioned as a result then this is no fault of the technician especially if the piece of furniture was made in China. The owner or tenant is responsible for making the necessary accommodations for the installer/technician to complete his/her assignment. I would assume that the person posting this complaint was not sitting on the bed at the time the installer was attempting to move the piece. At any rate sounds like you (the complainer) paid too much for this piece of furniture in the first place and should consider yourself lucky to have received any compensation at all. CFCC has been partners with Brighthouse for 8 years and only one complaint, come on people be REAL !!!
