- Report: #1354485
Complaint Review: Charles Project - Internet
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Author Not Confirmed
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Charles Project
Internet, USA
Web:
Charlies Project
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Charlies Project Wrong item, no response Internet
I ordered a pair of leggings back in Dec of 2016, received the order in January of 2017 buy it wasn't the item I ordered. I emailed them right away and and as of Feb 2017 no response from them. There is no phone number to contact anyone just email. I'm very up upset with the whole situation. I feel like they are exploiting a child for profit.
1 Updates & Rebuttals
Charlie's Project
Natick,Massachusetts,
USA
Leggings
#2REBUTTAL Owner of company
Sat, August 05, 2017
I apologize you received the wrong item however we do accept returns and refund shipping on items improperly shipped.
We do respond to all emails and we leave it to the customer to check their inbox and spam folders. Unfortunatley we are not able to help you as you didnt provide a name on an order we can identify. Rip off report should require accurate names if they expect a company to correct your issue, otherwise we cant.
On another note I do not expoloit my child as he is the premise of the company and the reason we have donated a portion of proceeds to charity. A wrong item shipped happens as we are human however your comment is reaching too far. Im sorry you feel that way.
Thank you, Anna Hernandez, Founder Charlies Project
Our company has responded to all emails placed, and rectified all missing orders and issued refunds. Our company policy is to not respond to emails with threats or curse words. We believe its abusive to those who have volunteered their time to help us. Thank you again and we hope your issue has been rectified. If not please send us an email to [email protected] we will assist you. Please include the name on the order and order number if you have it.
