- Report: #1351015
Complaint Review: Charlies Project - Internet
Reported By:
Precious Treasures -
Fremont, Nebraska, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Charlies Project
Internet, USA
Web:
Www.charliesproject.com
Categories:
Business Rating:
(0)
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Charlies Project Fraud Internet
This company is suppose to be a fundraising company so you would think they would have some ethics. I ordered two pairs of leggings the first of December. At the end of December I cancelled the order as my son was not dating the girl I bought them for any more. I got a response back that there was a restocking fee for something they had not even shipped?? They were not going to ship intil the 10th of January. I thought this was fraudulant. So I waited for the credit to come through on my credit card which it still has not and today the leggings showed up? Now they say they will not even take them back?? This company should be closed down for fraud. I am contacting my bank to file fraud.
1 Updates & Rebuttals
Charlie's Project
Natick,Massachusetts,
USA
Legging Order
#2REBUTTAL Owner of company
Sat, August 05, 2017
Hi, Unfortunately ALL special orders are non refunable as stated on our order page, in your email confirmation and in our policy. We apologize you missed the notices. However we offered a return with a restock fee as a solution. We are not sure of the rip off if you received your item? Please email us at [email protected].
About our Company
Leggings are whimsical, fun and super soft! Charlies Project Leggings for a Cause donates 20% of proceeds to charities & organizations. Created by Charlies mom to bring awareness to autism & down syndrome on behalf of 6 year old Charlie. Shop with a cause and make a difference. www.charliesproject.com
Facebook & Email Company Policy"
Our company responds to all emails, and has rectified any missing orders. Due to shipping issues with our previous shipper we have refunded orders not shipped or lost. As per our company policy we do not respond to emails with threats or vulagrity. Also any facebook posts written on our personal group page in the same manner will be deleted & removed. The facebook group is invitiation only and we reserve the right to remove members who behave in a abusive or vulgar manner or spam our group page or posts. We believe its abusive to those who have volunteered their time to help and against our charitiable purposes. Thank you again and we hope your issue has been rectified. If not please send us an email with name on order and order number if you have it to [email protected] we will assist you.
**Rip Off Report Complaints should require the actual persons name on the order and verify by receipt or credit card statement that an order was placed. We are unable to assist with reports using facticious names or are simply paid compaints to defane our company. These complaints are not verified as we have received offers to remove these unverified complaints for a fee of $25K.
