- Report: #1288438
Complaint Review: Charter Communications - Duncanville Texas
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Charter Communications
Duncanville, Texas, USA
Web:
www.charter.com
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Charter Communications Charter Communications in Duncanville Texas Total Ripoff, bad service, bad installation, bad equipment Duncanville Texas
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When I signed up for Charter Communications I left AT&T Universal, I switched to save money, and boy did I not save any money. The problem started when they sent a 3rd party vendor to do the installation. I had wires all over the place, they did not follow any of my instructions. They drilled holes in my wall after I told them not to do it where it would be visible, I wanted it behind the TV. I have photos that would blow your mind, after the installation I had cables all over the place, about 8 ft extra stretching all over the floor. The equipment they gave me was so outdated that it would not even hold 20 programs, the quality of the viewing was like the 1980's. They promised me speeds that I never even came close to receiving, remined me of dial up speeds.
When I brought this to their attention it was like the fight was on from the moment. I first of all go no response from the Duncanville office, then calling the customer service was a joke. They actually argued with me and treated me with disrespect, and would not even let me send them the photos of the installation. It was a battle I could see I would not win, after so much time on the phone, I just paid the cancellatioin fees, removed all the wires from the wall, put all the shitty equipment in a box and returned to the office in Duncanville TX, the guy there could care less.
Now I have holes in my wall, and holes around my bedroom closet door where they ran the cable around the door, right after I had spent lots of money for a new paint job in my house. To get them to help fix what they did was impossible and I just quit because it was taking too much time and was making me angry. I would recommend that no one call them for service, don't belive anything they say about connection speeds or quality of viewing.
