- Report: #842158
Complaint Review: charter communications - Internet
Reported By:
robert -
fort worth, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
charter communications
4905 s. hulen st, fort worth, texas Internet, United States of America
Phone:
Web:
www.charter.com
Categories:
Business Rating:
(0)
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charter communications company has owed me 110 dollr refund since nov 2011 Internet
i terminated service to charter communications in early nov 2011 they owed me a credit of 100 dollars i called in decmber about refund they said it would be 6-8 weeks (mailed 12/24/2011). i called back 2/20/2012 they said it would be another 6-8 weeks.
1 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
USA
Refund
#2UPDATE Employee
Mon, February 20, 2012
Hello Robert,
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I am sorry to read that you have been waiting so long on your refund. I also understand the importance of getting that money back to you in a timely manner, and would like to offer some help. Please send an e-mail to [email protected] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put CharterAbby RipOff Reports - Robert in the subject line so that I can keep an eye out for the e-mail.
Heres a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
Looking forward to resolving your concerns,
Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com
