- Report: #1335463
Complaint Review: Charter Communications - Nationwide
Reported By:
Tony H. -
North Richland Hills, Texas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Charter Communications
Nationwide, USA
Phone:
877-906-9121
Web:
www.charter.com
Categories:
Business Rating:
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Charter Communications Charter Charter Spectrum Deceptive Billing Practices possible FCC Violation Nationwide Nationwide
Sir or Madam,
My wife and I began monitoring our billing with Charter Communications approx 1 year or so ago when we added their services and left AT&T after billing issues. We signed up for a package of $150 for 3 services and to date have never received that billing amount.
Today, I made adjustments to our services to minimize the billing and added other services/streaming as our choice for savings. I contacted Charter customer service as their website does not allow you to make changes to your account on your own. You have to speak with an agent on the phone or chat and chat was chosen to document the conversation. We had a Gold Package which included every single channel on TV.
We were to be paying during the promotion period $150.00 plus taxes approx $30 (according to charter because texas taxes are high).... since when??
We removed all premium channels and downgraded to a select package basic cable. The bill was to be $176 plus tax again $30 = $206. This was not explained until I spoke with them again when I noticed one of our child's channels was not in the lineup.
I spoke with them again and they explained some package to me that made no sense and sent me a channel lineup to find the channel I was missing. However, they attempted to rush me in seconds saying I was idle and did I want to make the change?
Not finding the channel in that brief moment in time provided, I asked for assistance in locating the channel. It was in the package and magically the package I needed put me back to the original amount that I was attempting to reduce.
Here is the issue... ontop of the afore mentioned issue... the price I was paying was the same amount as the new price.. how can this be with removing the premiums?
I have documentation of the conversation as I feel this is a major rip off and a violation of FCC trade regulations.
A complaint has been filed with the FCC
