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Buffalo,#2Consumer Suggestion
Sat, July 17, 2004
I must agree with the consumer here. I just now checked my checking account online. This has now become a normal routine for me EVERY MORNING. I get up, jump online, check my online bank balance, check the phone balance and check my checkbook. Ironically, Charter one credited one of my bills twice. Someone must have caught the error because there is a credit on the account. Aside from that little error, Charter One's online banking is NOT very reliable, their credits are to be put posted on the website according to one employee) several times a day. Since the updates are usually 3-5 days behind it takes someone with some sort of computer knowledge to remind them that they need to update the scripts on their banking site. Isn't that pathetic. So employee or not, face the fact, the bank is really taking advantage of it's consumers and we unfortunately are loosing!
Jennifer
Troy,#3UPDATE EX-employee responds
Wed, March 10, 2004
I worked for Charter One Bank for 3 years...and the whole time I was abused by my boss..working alone in the bank working overtime and not getting paid. At one time I worked in a supermarket branch and I never even recieved a lunch break when I was working a 11 hour shift. Besides all that when I fianlly made the best decision to quit I was never paid up to date. The company deposited my direct deposit and took it right back out the next day saying I was not owed there was no time card submitted by my manager and forcrd my checking account into overdraft. After disputting this and numerous phone calls and letters sent to cob this now was turned to a collection agency and appeared on my credit report. Beware of OXFORD Management who cob is now using and these people are not abiding by the FCRA (Fair Credit Report Act) and get this Cob submitted this debt as a loan...this is still under investigation...but just goes to show you how greedy those dummies are when they turn you into collection for all there own charged fees!!!!!!!!
Kelly
CLEVELAND,#4UPDATE EX-employee responds
Fri, February 20, 2004
I am an ex employee of Charter One Bank, I left only because I started a family. An automated machine is just that, it is a machine. It is not the banks responisbility or anyone elses to know how much money you have in your acct. If the automated system told you you had a million dollars would you have still went out and left just five in your acct, knowing the rest was not really there? A monthly statement is sent out for balancing purposes. Just writing the tranactions down in your check register does not constitute balancing. You must take the banks balance and if it is more than yours, use your head, something obviously hasnt cleared. Go back to school and take a math course and stop putting the blame on a bank. You were at fault and do not want to accept responsibility for your own ignorance.