Complaint Review: Chase Bank - Chicago Illinois

Why would you think a big company, like Chase, would bother to come after you ? The renters insurance you signed up for was paid. You didn't have enough money in that account to pay your bill. The bank paid it, charged you for the use of their money to do so. Do you really think the teller or customer service person went back to a manager and, shaking in his boots said, "We really should reverse that fee. That guy is MAD!" The asking, politely mind you, for a special consideration is always a good step, you never know what someone might do to help you out. However, who do you think you are where a, "threat" to, "come after me" is going to do you any good? That employee is subject to the same account rules as non-employees. If they overdraw their accounts they have to pay fees. If accounts are left in a negative status the bank reports the person to Chexsystems. It is standard practice. So standing there displaying your ignorance, arrogance and self entitlement attitude to a person who had nothing to do with: A) your mistake B) the rules set by the bank, and C) has had to deal with lots of little creeps like you all day long was a huge mistake and miscalculation on your part. The old adage about bees and honey is true. Try it sometime.

""I'm willing to have the fight on those terms."" *Why would you chose to fight a fight you can't win? ""Hmmm. This sounds suspiciously like extortion to me, and I tell him that if they put it on my credit report than I'll contest it and we can go back and forth, and the question comes down to how much time and money they want to spend trying to collect fees and why they would want to upset an otherwise good customer."" *Another question might be why are you chosing to fight a fight that you will most likely loose? Especially over such a small amount. It's not extortion at all. They are telling you upfront that they'll report it to the CRAs. It doesn't cost them that much extra to do this. They ALREADY subscribe to the CRAs and reporting delinquent accounts is automated. Then the get to make a "charge off" on their corporate taxes. Then they transfer collection to a debt collector who works for a percentage of what they collect. So, will they do this for $16? YUP! And after they do report it to the CRAs, and your credit score takes the hit, who's gonna end up paying higher interest rates on future credit? YOU! Who might get denied credit because of a low credit score? YOU! Who might pay higher auto-insurance rates because of a lower credit score? YOU! Who might start getting phone calls from a debt collector? YOU! Who might receive a summons for civil court for the debt? YOU! Who might file another ROR 6 months from now because "so-and-so" collection agency is harassing him? YOU! All this for $16 and an overdraft fee that was not their fault or error? I don't fault you for asking them to waive the fee - I would have asked. They declined - so be it. It's not extortion or a ripoff. I would suggest that you maintain a written list of all automatic debits that includes the name, address, telephone number and account number of each payee. This way, when you close another account, you'll KNOW who you need to contact to make new payment arrangements.

THE FEES ARE LEGIT AS THE PREVIOUS POSTER HAS STATED IT WAS YOUR RESPONSIBILITY TO MAKE SURE ALL YOUR DRAFTS WERE CHANGED THIS IS NOT GOING TO HURT CHASE THEY WILL PUT IT ON YOUR CREDIT AND WILL BE DONE WITH IT. I HAVE HAD MY OWN ISSUES WITH CHASE & I HAD TO BITE THE BULLET & PAY ABOUT 60.00 IN FEES ON A 0% CIRCUIT CITY ACCOUNT. THE BEST THING YOU CAN DO IS PAY IT & NEVER USE THE BANK AGAIN THATS WHAT I DID. IF ENOUGH PEOPLE DO THAT, THEY WILL END UP BEING BOUGHT OUT BY ANOTHER BANK

It is certainly not the bank's fault you did not advise the renter's insurance company not to debit your Chase account. The transaction is valid, and therefore, so are the fees. It is stated in the terms and conditions you receive when you open the account. The bank paid that item AS A COURTESY, and for that you pay them a fee. You have many options to check your balance other than online. YOu can call in to the1-800 number, go into a branch, or use an ATM. This situation is completely your fault and the bank should not waive your fees.