- Report: #1261202
Complaint Review: Chase Card Services - Nationwide
-
Author Confirmed
Why?
Chase Card Services
Nationwide, USA
Phone:
8004323117
Web:
chase.com
Categories:
Business Rating:
(0)
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Chase Card Services Chase Poor Customer Service Defamation of Character....I have been trying to resolve this with the Chase customer service team with no luck and very poor/rude customer service from one particular representative Michael Kohles. Nationwide
He was not helpful in anyway. I have had a great experience with Chase until now and had 4 credit cards with them for which I was forced to close all of them yesterday because they would not resolve removing a 30 day late off my credit reports. I opened a Slate credit card, made one purchase and never received any physical statements. They agreed at the time with the mistake and credited the account late fee. They then put a 30 day late on my credit reports. I have tried to get them to remove this and they refuse. This was not my fault because I never received any notification by them. I finally setup electronic statements and then received them. I have done everything I can to resolve this with them with no luck. I just want the 30 day late removed from my credit reports. If I was responsible and it was my fault I would take responsibility but this was their fault. Now because of this mark on my credit this could be considered defamation of character since I was not the responsible party that caused this. As I stated before by past record never showed any late payments on any of my accounts and because of their behavior I closed all my accounts. They are very difficult but this is just wrong. Individuals should not be blamed for mistakes that they make. Have them check all my accounts through them and not one ever had a late payment, why would I have one now and why would they credit the late fee if they were wrong? Thank you
I have been trying to resolve this with the Chase customer service team with no luck and very poor/rude customer service from one particular representative Michael Kohles. He was not helpful in anyway. I have had a great experience with Chase until now and had 4 credit cards with them for which I was forced to close all of them yesterday because they would not resolve removing a 30 day late off my credit reports. I opened a Slate credit card, made one purchase and never received any physical statements. They agreed at the time with the mistake and credited the account late fee. They then put a 30 day late on my credit reports. I have tried to get them to remove this and they refuse. This was not my fault because I never received any notification by them. I finally setup electronic statements and then received them. I have done everything I can to resolve this with them with no luck. I just want the 30 day late removed from my credit reports. If I was responsible and it was my fault I would take responsibility but this was their fault. Now because of this mark on my credit this could be considered defamation of character since I was not the responsible party that caused this. As I stated before by past record never showed any late payments on any of my accounts and because of their behavior I closed all my accounts. They are very difficult but this is just wrong. Individuals should not be blamed for mistakes that they make. Have them check all my accounts through them and not one ever had a late payment, why would I have one now and why would they credit the late fee if they were wrong? Thank you
