William
Milton,#2Author of original report
Wed, January 11, 2006
I sent a final dispute letter dated December 9th, 2005 to Chase Credit Card Services. This dispute letter contained a copy of the complaint letter that I had sent to the CEO of JP Morgan Chase and to the CEO of Circuit City, as well as a copy of my cashed check and Source of Receipt as well as my rip off report. On Dec 27th, I received a call from "Angela" from the office of the CEO of JP Morgan Chase. It seems my letter finally got some attention. On Jan 9th, I had a check in my hand for all payments made after my payment dispute. JP Morgan Chase also removed/credited every finance change since the paymnet dispute back to my account. I even received a follow up phone call to let me know. I am happy that corrective action was finally taken by JP Morgan Chase. I still will never do business with them ever again. It took almost ten months to resolve this matter and I should not have had to write the CEO of the company to have action taken. The ongoing customer service problems that I had during the dispute are itself enough to stay clear of JP Morgan Chase.