- Report: #438963
Complaint Review: Cheap Tickets - cheaptickets.com - Internet
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Cheap Tickets - cheaptickets.com
www.cheaptickets.com Internet, U.S.A.
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Cheaptickets.com - Cheap Tickets Misinformed me of flight itinerary. Made me miss my flight. Then tried to shift the blame on me and the airline. Internet
Cheaptickets.com failed to update me when the airline I was booked on changed their flight time. Missed my flight.
Cheaptickets looked up my itinerary when I called them about this and told me "We have you leaving at 1:30am March 30th", which was the incorrect time (apparently, the airline had changed that a few months ago to 11:45pm the day before). So cheaptickets did a little research and found that indeed the airline had changed flight time.
When I asked for compensation for their mistake, they tried to claim that they sent me an email informing me of the update... guess what, they were wrong again: they said "we sent you an email on Nov 9 about the change", to which I replied "well guess what, I hadn't even bought the ticket yet on Nov 9 but I do have an email from you on Nov 22nd that I leave at 1:30am March 30 (i.e. the wrong schedule!)".
So they said they would give me a $30 voucher redeemable from cheaptickets.com.
I think they can stuff that voucher up their behind because I'm never using cheaptickets.com ever again... and if you decide to go with this company for your flights... make sure you at least double check with the AIRLINE about flight changes because cheaptickets, secondary to their incompetency, will just continue to give you the wrong information.... and try to say it's your fault.
Suemae
Wauwatosa, Wisconsin
U.S.A.
Cheaptickets looked up my itinerary when I called them about this and told me "We have you leaving at 1:30am March 30th", which was the incorrect time (apparently, the airline had changed that a few months ago to 11:45pm the day before). So cheaptickets did a little research and found that indeed the airline had changed flight time.
When I asked for compensation for their mistake, they tried to claim that they sent me an email informing me of the update... guess what, they were wrong again: they said "we sent you an email on Nov 9 about the change", to which I replied "well guess what, I hadn't even bought the ticket yet on Nov 9 but I do have an email from you on Nov 22nd that I leave at 1:30am March 30 (i.e. the wrong schedule!)".
So they said they would give me a $30 voucher redeemable from cheaptickets.com.
I think they can stuff that voucher up their behind because I'm never using cheaptickets.com ever again... and if you decide to go with this company for your flights... make sure you at least double check with the AIRLINE about flight changes because cheaptickets, secondary to their incompetency, will just continue to give you the wrong information.... and try to say it's your fault.
Suemae
Wauwatosa, Wisconsin
U.S.A.
