Complaint Review: Cheapclouds - Alaska

I happened upon your report but it is lacking alot of pertinent information. I was, however, able to bring up a website www.CheapClouds.com which has a very basic booking engine and gave it a test drive. Assuming this was the company in question I compared the results by shopping for the same destinations and dates on some of the more popular booking engines such as Orbitz, Expedia and Travelocity. As was your experience CheapClouds did, in many cases, return lower fares for the same itineraries. It is not, in my opinion, a very user-friendly website as it only gives a total and does not disclose if you are paying a booking/service fee to use their website nor does it give a fare breakdown by base fare and taxes as the others do. It does, however, state the following which I have copied directly from the website: "Note: All orders will be e-ticketed by default. If your order cannot be e-ticketed due to airline restrictions, you will be issued paper tickets for which there is an additional $15 Fedex delivery charge." Another aspect of this website I do not like is that there is an inconspicuous "I agree to the following terms and conditions" box which is checked by default and the user must click on the words "Terms & Conditions" to read what those are. It seems to me that the user should have to check that box in order to continue to indicate agreement with those terms wether the user bothered to read them or not. The terms are fairly standard for airline ticket purchases. I would advise you, however, to check with the airline directly to see if electronic tickets were issued for you. They should be able to search by your last name and flight information. I realize that it is now 2 months later and your departure date may already have passed. If this is so then you may have an additional problem because many airlines now void your ticket if you do not change or cancel your reservation prior to departure. If this is the case then go directly to that airlines Consumer Affairs department and explain your situation and that you were unaware that e-tickets had been issued. They may or may not be willing to work with you but it is worth a shot. I would like to know what the resolution of this matter was so please post an update if you can and good luck to you.

I happened upon your report but it is lacking alot of pertinent information. I was, however, able to bring up a website www.CheapClouds.com which has a very basic booking engine and gave it a test drive. Assuming this was the company in question I compared the results by shopping for the same destinations and dates on some of the more popular booking engines such as Orbitz, Expedia and Travelocity. As was your experience CheapClouds did, in many cases, return lower fares for the same itineraries. It is not, in my opinion, a very user-friendly website as it only gives a total and does not disclose if you are paying a booking/service fee to use their website nor does it give a fare breakdown by base fare and taxes as the others do. It does, however, state the following which I have copied directly from the website: "Note: All orders will be e-ticketed by default. If your order cannot be e-ticketed due to airline restrictions, you will be issued paper tickets for which there is an additional $15 Fedex delivery charge." Another aspect of this website I do not like is that there is an inconspicuous "I agree to the following terms and conditions" box which is checked by default and the user must click on the words "Terms & Conditions" to read what those are. It seems to me that the user should have to check that box in order to continue to indicate agreement with those terms wether the user bothered to read them or not. The terms are fairly standard for airline ticket purchases. I would advise you, however, to check with the airline directly to see if electronic tickets were issued for you. They should be able to search by your last name and flight information. I realize that it is now 2 months later and your departure date may already have passed. If this is so then you may have an additional problem because many airlines now void your ticket if you do not change or cancel your reservation prior to departure. If this is the case then go directly to that airlines Consumer Affairs department and explain your situation and that you were unaware that e-tickets had been issued. They may or may not be willing to work with you but it is worth a shot. I would like to know what the resolution of this matter was so please post an update if you can and good luck to you.

I happened upon your report but it is lacking alot of pertinent information. I was, however, able to bring up a website www.CheapClouds.com which has a very basic booking engine and gave it a test drive. Assuming this was the company in question I compared the results by shopping for the same destinations and dates on some of the more popular booking engines such as Orbitz, Expedia and Travelocity. As was your experience CheapClouds did, in many cases, return lower fares for the same itineraries. It is not, in my opinion, a very user-friendly website as it only gives a total and does not disclose if you are paying a booking/service fee to use their website nor does it give a fare breakdown by base fare and taxes as the others do. It does, however, state the following which I have copied directly from the website: "Note: All orders will be e-ticketed by default. If your order cannot be e-ticketed due to airline restrictions, you will be issued paper tickets for which there is an additional $15 Fedex delivery charge." Another aspect of this website I do not like is that there is an inconspicuous "I agree to the following terms and conditions" box which is checked by default and the user must click on the words "Terms & Conditions" to read what those are. It seems to me that the user should have to check that box in order to continue to indicate agreement with those terms wether the user bothered to read them or not. The terms are fairly standard for airline ticket purchases. I would advise you, however, to check with the airline directly to see if electronic tickets were issued for you. They should be able to search by your last name and flight information. I realize that it is now 2 months later and your departure date may already have passed. If this is so then you may have an additional problem because many airlines now void your ticket if you do not change or cancel your reservation prior to departure. If this is the case then go directly to that airlines Consumer Affairs department and explain your situation and that you were unaware that e-tickets had been issued. They may or may not be willing to work with you but it is worth a shot. I would like to know what the resolution of this matter was so please post an update if you can and good luck to you.

I happened upon your report but it is lacking alot of pertinent information. I was, however, able to bring up a website www.CheapClouds.com which has a very basic booking engine and gave it a test drive. Assuming this was the company in question I compared the results by shopping for the same destinations and dates on some of the more popular booking engines such as Orbitz, Expedia and Travelocity. As was your experience CheapClouds did, in many cases, return lower fares for the same itineraries. It is not, in my opinion, a very user-friendly website as it only gives a total and does not disclose if you are paying a booking/service fee to use their website nor does it give a fare breakdown by base fare and taxes as the others do. It does, however, state the following which I have copied directly from the website: "Note: All orders will be e-ticketed by default. If your order cannot be e-ticketed due to airline restrictions, you will be issued paper tickets for which there is an additional $15 Fedex delivery charge." Another aspect of this website I do not like is that there is an inconspicuous "I agree to the following terms and conditions" box which is checked by default and the user must click on the words "Terms & Conditions" to read what those are. It seems to me that the user should have to check that box in order to continue to indicate agreement with those terms wether the user bothered to read them or not. The terms are fairly standard for airline ticket purchases. I would advise you, however, to check with the airline directly to see if electronic tickets were issued for you. They should be able to search by your last name and flight information. I realize that it is now 2 months later and your departure date may already have passed. If this is so then you may have an additional problem because many airlines now void your ticket if you do not change or cancel your reservation prior to departure. If this is the case then go directly to that airlines Consumer Affairs department and explain your situation and that you were unaware that e-tickets had been issued. They may or may not be willing to work with you but it is worth a shot. I would like to know what the resolution of this matter was so please post an update if you can and good luck to you.