- Report: #257556
Complaint Review: Cheapoair.com - New York New York
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Cheapoair.com
213 West 35 St Suite 1201 New York, 10001 New York, U.S.A.
Phone:
212-478 0335
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Cheapoair.com agents error wants me to pay for their mistake Ripoff New York New York
This is the letter i sent them
after numerous unsucessful attempts to get some help from your staff i am at a loss as what to do.
I booked 3 flights from your company and i tried to book it online, that was impossible to do so i called after an extremely long i finally got an agent and booked my 3 flights. These flights were for my children as i had booked my flight with united under award travel.
I received the confirmation via email on Tuesday 26th June and to my suprise i found my children were booked on another flight.
I have called, left messages and emailed.I have had one response on Wednesday morning very early 6.00am my time from Jennifer in NY she was helpful and put me on hold and went to investigate she returned to tell me she had listened to the original booking and the agent was at fault. She told me somone would contact me in 24 hours.(no one has).
She then told me that a penalty of 350.00 per ticket would apply because it was non refundable and i would have to pay for your agents error. I have spoken to numerous people regarding this matter and every one is stunned as to why i would have to pay an additional
$1050.00 for your company mistake.
I have wasted 3 days on this problem with no help or response from your company frankly i am disgusted and will continue to tell everyone about this.
I have contacted the BBB and several other companies.
I hope to hear from someone soon.
Belinda
Oxnard, California
U.S.A.
after numerous unsucessful attempts to get some help from your staff i am at a loss as what to do.
I booked 3 flights from your company and i tried to book it online, that was impossible to do so i called after an extremely long i finally got an agent and booked my 3 flights. These flights were for my children as i had booked my flight with united under award travel.
I received the confirmation via email on Tuesday 26th June and to my suprise i found my children were booked on another flight.
I have called, left messages and emailed.I have had one response on Wednesday morning very early 6.00am my time from Jennifer in NY she was helpful and put me on hold and went to investigate she returned to tell me she had listened to the original booking and the agent was at fault. She told me somone would contact me in 24 hours.(no one has).
She then told me that a penalty of 350.00 per ticket would apply because it was non refundable and i would have to pay for your agents error. I have spoken to numerous people regarding this matter and every one is stunned as to why i would have to pay an additional
$1050.00 for your company mistake.
I have wasted 3 days on this problem with no help or response from your company frankly i am disgusted and will continue to tell everyone about this.
I have contacted the BBB and several other companies.
I hope to hear from someone soon.
Belinda
Oxnard, California
U.S.A.
1 Updates & Rebuttals
Thomas
Anderson,South Carolina,
U.S.A.
If their website did not work for you, why didn't you go to a different website?
#2Consumer Comment
Fri, June 29, 2007
Then your tickets would probably not be fouled up. I usually use Expedia or Orbitz because the prices are the same or within $2 a ticket. I suspect ALL other sites' ticket prices are also the same within $2 - $4 a ticket. This last time I used Expedia because the Orbitz site did a strange refresh every time I made a selection, and I found this both annoying and time consuming. A year ago the Expedia site had annoyed me but I forget why. Moral: If the website is a pain, move on. Do a search on "airline tickets".
