As with most of the complaints against Choice Home Warranty, our claim to replace our air conditioning unit has been denied.
They were rude and verbally abusive. A person named "Alex", who indicated that he was the owner, yelled at me and kept talking without allowing me a chance to speak. They gave us the runaround for 5 days, when Phoenix temperatures were between 115 - 120 degrees.
Our A/C claim was denied for a "pre existing condition", since a technician had previously charged it with freon!
They sent two different "authorized service technicians" for whom we could not find any record of being licensed or insured.
I could not find Choice Home Warranty listed with the State of NJ nor with the State of Arizona.
I have filed with the BBB, Attornies General for NJ and AZ and will also contact the Post Office, as suggested.