- Report: #1244042
Complaint Review: Choxi.com Inc. - Internet
-
Author Confirmed
Why?
Choxi.com Inc.
Internet, USA
Web:
choxi.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Choxi.com Inc. formerly nomorerack.com Inc. Seller refuses to accept return of defective cell phone. Internet
I purchased a Samsung S4 cellphone clearly labeled as "unlocked". Most functions worked properly, but I could not access internet over the cell system. (WiFi works, but not cell data)
Thinking I was not connecting correctly I spent a lot of time trying different fixes to make it work. Since it had been locked to AT&T I went through their process of unlocking, up to the point where their procedure did not help. I contacted AT@T tech and after some testing they determined that they could not fix it.
My cell provider (Consumer Cellular) tried to assist in unlocking/repairing the phone, to no avail.
I reported to the seller (Choxi) and asked for help. They replied that my "concern has been excalated to our manufacturing partner".
After about ten days they replied that they cannot repair and will not allow a return, because more than 30 days has transpired since I purchased.
2 Updates & Rebuttals
Rebuttal to Choxi's response
#2Author of original report
Sat, August 15, 2015
Choxi's rebuttal is the same happy talk I experienced for several weeks trying to get some solution. After they had time to talk to their "manufacturer" their response was cannot fix it.
Just to be clear, this is not a "convenience" return. This phone cannot be unlocked and is therefore defective.
Bottom line, Choxi cannot/will not repair, and will not accept return.
Nomorerack.com Customer Care
New York,New York,
United States of America
Choxi.com - Customer Care
#3UPDATE Employee
Mon, July 27, 2015
Hi,
We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : [email protected] ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.
