Complaint Review: Chris Hicks Hicks Building And Remodeling - CLAYTON Georgia

Chris Hicks was hired to do a remodeling job at a house I own in Rabun Country, Georgia. He was given free run of my house to completely gut out and remodel one bathroom, replace, fix, or repair all plumbing in the house; remodel old very small kitchen to make a bar area and make a new kitchen on the lower level of the house. Chris Hicks started this job the first week in May. I had to meet him at the Home Depot in Buford to show him what a full size drain pan for the shower and sliding glass doors were. I know, I should have stopped at that point. My choices of contractors in Rabun County were very slim. He seemed the better of the three.

When he came to putting the tile on the bathroom walls, he installed the 16" sq kitchen tile on the bath walls and when I saw it, I called him and asked him what he was doing putting the kitchen tile on bath walls. He said, "I thought it was really hard to put up." It was sliding off the walls. He had to remove it all and install correct tile. He then called me to pick up the vanity and the light fixture for over the vanity. Said we would adjust for the costs at the end.

He reinstalled the old towel racks, switches and outlets. I can only go up there on the weekends and my house was a total wreck every time I went. I had to spend the first whole day cleaning up after him. I had to tell him he needed to seal the tile and grout. The tile he laid on my kitchen floor looks as though an amateur laid the tile. The grout looks terrible and he used the cut pieces he had put on the bathroom wall and filled large areas with grout to compensate. The kitchen cabinets do not shut properly and he had asked me to pick up the knobs for the cabinets which he has never installed.

The island has a venthood and he ordered a block of cabinets to go over the stove and put the venthood under the block of cabinets. These were the wrong cabinets for the island. Since Chris Hicks "worked on on plumbing" the fixtures in the downstairs bath do not drain properly. When taking a shower, the tub fills with water and the toilet does not flush properly.

Close to four months from the start of this job that should have been done in less than two, Chris Hicks finally returns my call and says he has the right cabinets and in one full day he should be through with the job. I had changed the locks on the house and had told him to call when he was ready. My son left the house open for him to start work which was a mistake. Chris Hicks went in and read the list I left of the items needed to be corrected and he left. I am almost positive he installed the old kitchen sink which was in the house when I purchased it, in my new kitchen and the faucet was an old fashioned type that I did not like. I asked Chris Hicks to give me the receipts and I would return them and buy new ones and replace them at my expense.

I tried all day to contact him to no avail. Chris Hicks finally called me at approx. 5:15 p.m. on the 8th day of August and told me " you are too picky and I can't please you." I told him I only wanted him to do what we had agreed on. Chris said he was through and my son could finish the job.

Now I am stuck with trying to order new cabinets for my island and the installation and all the other numerous items that need to be fixed. He pulled siding off my house and never replaced it and made a cut in the siding all the way across the back of the house to run wire, ruining the siding. I would never recommend Hicks Building and Remodeling AKA Chris Hicks to anyone.

Patsy

Sugar Hill, Georgia

U.S.A.