Peridot
Madawaska,#2Consumer Suggestion
Sun, April 20, 2008
As an AT&T customer, Blackberries and other High End phones CANNOT be insured under the equipment protection plan offered through Asurion (as requested by AT&T)... see their exclusion list on AT&T's website. As for water damage, unfortunately some phones are extremely sensitive to ANY moisture - including sweat or just sitting it on the counter in the bathroom while you take a shower.
Amethyst
Anytown,#3UPDATE Employee
Sun, September 02, 2007
Apparantly you filed a warranty exchange through the manufacturer, the company is asurion who handles that. You have to call in to make the exchange and they send you out a phone first and then you send them back the phone you claimed was not working. Before all this happens they ask you a series of questions and one of them is to look in the back of the phone for the white dot and tell you what color it is. After that they can tell you already if it has water damage and that they will charge you for the replacement phone. Or you can go to a store and they can look in the back of the phone and tell you that this is not a warranty issue but water damage. Waterdamage does not mean you dropped it in water, holding a phone constantly to your ear and talking alot builds up moisture, just high humidity areas also can show a sign of water damage to your phone.