Amethyst
Anytown,#2UPDATE Employee
Sun, September 02, 2007
>> On January 9, 2006 Cingular ultimately disconnected my services for non-payment. I have since then decided that it is probably in my best interest to just pay the charges so that they will not refer my account to a collections agency and destroy my good credit rating as a result. I did receive a letter from them advising that my account is in jeopardy of being sent to collections, and then they had the nerves to send me another bill to charge me for services for 1/2/06-2/1/06, even though I was not able to use services after the 1/9/06 disconnection.<< Why were you not able to use the services? because you didn't pay your bill, even if you are on a months to months service, in the T&C it states you will be billed for the full last months of serivce, regardless of when you intentionally or unintenionally have your service turned off. >> However, I was previously on an employee rate plan that gives me 1000 free minutes per month, but changed over to a non-commitment consumer plan rather than a promotional commitment plan upon my resignation. I would only be subject to a new contract if I were to take advantage of a phone upgrade at discounted pricing, or change my plan to a commitment plan. Therefore, I was not on a contract and they have not disagreed with this notion. I gave up on disputing the overage charges and decided that I would just pay the bill and get it over with.<< You should know that a non-commitment consumer plan does not included mobile to mobile. So you are filing a complained that you used up all your minutes what should have been mobile to mobile and now you are saysing you have the non-commitment plan. I hope you didn't send this letter out yet, cause you shot yourself in the foot here.
Steve
Redwood City,#3Consumer Comment
Wed, July 11, 2007
While I would agree each consumer must mind their own account balance, I have objective evidence, in the form of any actual incident involving me personally, that accounting ethics at Cingular / AT&T are sub par. Due to a sequence of errors on AT&T's part which I won't detail here, I was issued a payment by them. And what did they do? They backdated this payment as a debit against the previous billing period, resulting in an immediate past due balance. Did they study at Enron U?
Sarah
MALDEN,#4UPDATE Employee
Sat, April 01, 2006
Good afternoon, my name is Sarah from the Boston market. I came across this post by mistake and spoke with customer care but because I could not verify the last 4 digits of the social (number is no longer active so I could not obtain it) so I couldn't fix it. They are more than willing to help and remove those charges. I apologize on behalf of Cingular for whoever gave this customer such a hard time. It is not in Cingular's best interest to pick fights with customers, nor is it a normal business procedure. Again, I sincerely apologize, and if this customer is willing to provide me with the last four of her social I am able to resolve this matter relatively quickly.
Sarah
MALDEN,#5UPDATE Employee
Sat, April 01, 2006
Good afternoon, my name is Sarah from the Boston market. I came across this post by mistake and spoke with customer care but because I could not verify the last 4 digits of the social (number is no longer active so I could not obtain it) so I couldn't fix it. They are more than willing to help and remove those charges. I apologize on behalf of Cingular for whoever gave this customer such a hard time. It is not in Cingular's best interest to pick fights with customers, nor is it a normal business procedure. Again, I sincerely apologize, and if this customer is willing to provide me with the last four of her social I am able to resolve this matter relatively quickly.
Sarah
MALDEN,#6UPDATE Employee
Sat, April 01, 2006
Good afternoon, my name is Sarah from the Boston market. I came across this post by mistake and spoke with customer care but because I could not verify the last 4 digits of the social (number is no longer active so I could not obtain it) so I couldn't fix it. They are more than willing to help and remove those charges. I apologize on behalf of Cingular for whoever gave this customer such a hard time. It is not in Cingular's best interest to pick fights with customers, nor is it a normal business procedure. Again, I sincerely apologize, and if this customer is willing to provide me with the last four of her social I am able to resolve this matter relatively quickly.
Sarah
MALDEN,#7UPDATE Employee
Sat, April 01, 2006
Good afternoon, my name is Sarah from the Boston market. I came across this post by mistake and spoke with customer care but because I could not verify the last 4 digits of the social (number is no longer active so I could not obtain it) so I couldn't fix it. They are more than willing to help and remove those charges. I apologize on behalf of Cingular for whoever gave this customer such a hard time. It is not in Cingular's best interest to pick fights with customers, nor is it a normal business procedure. Again, I sincerely apologize, and if this customer is willing to provide me with the last four of her social I am able to resolve this matter relatively quickly.
Piran
Kalamazoo,#8REBUTTAL Individual responds
Thu, March 09, 2006
Here are the top Exacetives of Cingular Stanley T. Sigman - Chief Executive Officer and President Peter A. Ritcher - Chief Financial Officer Marc Lefar - Chief Marketing Officer Thaddeus Arroyo - Chief Information Officer Rickford D. Bradley - Senior Vice President, Human Resources Kristin S. Rinne - Chief Technical Officer Ralph de la Vega - Chief Operating Officer Joaquin R. Carbonell III - Head of Legal Department Edgar L. Reynolds - President Kathleen L. Dowling - Senior Vice President Paul Roth - Executive Vice President Carol Tacker - Secretary Larry Carter - Senior Vice President, Sales Bill Hague - Executive Vice President