- Report: #151002
Complaint Review: Cingular Wireless - Baltimore Maryland
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Author Confirmed
Why?
Cingular Wireless
P.o Box 17542 Baltimore, 21297 Maryland, U.S.A.
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Cingular Wireless ripoff Baltimore Maryland
I was an ATT wireless Customer for many years, with no real issues. When Cingular bought ATT Wireless, I signed a new contract. This was the family plan, free cell to cell / free nights and weekends including 1,100 anytime minutes.
I Received my first bill in June 2005 it was not unreasonable.
The next bill for July was over 500.00 dollars, I got in touch with Cingular immediately.
In all cases listed bellow except the last one , I called them:
The first customer care (lol) person I spoke to was Angela Kane on 7/5/2005, She said this would be resolved in 7 to 10 days, it was a billing error.
Spoke to Ron Edward on 7/11/2005, He said it would be definely taken care of be 7/12.
Spoke to Bruce Bennet 7/12, he said it would be taken care of by the 13th. of July.
Spoke to John Highlan 7/15/2005, he said it would be taken care of by 7/18/2005.
It is still not been taken care of as of 7/23/2005. I am being told now it will take till 7/25/2005. But they did call about the bill, wanting too know why it hasn't been paid.
Are these people kidding, incompentent, or is Cingular plain dishonest?
Ed
Stamford, Connecticut
U.S.A.
I Received my first bill in June 2005 it was not unreasonable.
The next bill for July was over 500.00 dollars, I got in touch with Cingular immediately.
In all cases listed bellow except the last one , I called them:
The first customer care (lol) person I spoke to was Angela Kane on 7/5/2005, She said this would be resolved in 7 to 10 days, it was a billing error.
Spoke to Ron Edward on 7/11/2005, He said it would be definely taken care of be 7/12.
Spoke to Bruce Bennet 7/12, he said it would be taken care of by the 13th. of July.
Spoke to John Highlan 7/15/2005, he said it would be taken care of by 7/18/2005.
It is still not been taken care of as of 7/23/2005. I am being told now it will take till 7/25/2005. But they did call about the bill, wanting too know why it hasn't been paid.
Are these people kidding, incompentent, or is Cingular plain dishonest?
Ed
Stamford, Connecticut
U.S.A.
