- Report: #9307
Complaint Review: cingular Wireless - birmingham Alabama
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Author Not Confirmed
Why?
cingular Wireless
unknown birmingham, Alabama, U.S.A.
Phone:
1 866 246 4852
Web:
N/A
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cingular wireless missleading statements
On 11/20/2001 called cingular wireless to add a new line to master number, spoke with a persons named Quandra and after givng all pertainent info she informed me that the secondary phone line would be connected within 24hrs. Which was a lie and a fraud than according to her managers Angela last name withheld, she began to evade all issues with hostilities and acusations of others and their faults within her floor, teaching me how to activate a second line........on the 21st of november.
The 23rd of november I called back with determination to speak with someone coherant and recieved the same rederick from 6 more individuals which names are noted eternally, But the most affluent of all a Jeff lopez which once again made empty promisses and possible missrepresentated himself as a manager than as he failed to call back at the specific time to correct the above problem.I returned the call to find he also does not exsist...........go figure!
WAY TO GO! If you can't solve a legitimate problem overcharge your customer and make missleading statements and accuzations in his file........
The 23rd of november I called back with determination to speak with someone coherant and recieved the same rederick from 6 more individuals which names are noted eternally, But the most affluent of all a Jeff lopez which once again made empty promisses and possible missrepresentated himself as a manager than as he failed to call back at the specific time to correct the above problem.I returned the call to find he also does not exsist...........go figure!
WAY TO GO! If you can't solve a legitimate problem overcharge your customer and make missleading statements and accuzations in his file........
2 Updates & Rebuttals
Lee
Orlando,Florida,
U.S.A.
Thanks alot!
#2Author of original report
Thu, October 09, 2003
since filing the above report, have had more incidences with cingular, took a long time and effort to correct but for the time being i recieved a temporary patch for my woes....than i have relocated out of the market and I hear there will be a new law to change companies pretty soon.....! It's a shame though, I have comfort in being with one company for over 4yrs. proprably more seniority than some of the staff. So i am holding my breathe till these new communication laws hit the books where i can obtain more specific info about it.....i.e. having to renew contract each time a newer phone is purchased....having to pay a damage deposit for termination! We will see what the future brings....
FRANK
RIVERSIDE,California,
SALES MANAGER
#3UPDATE Employee
Tue, July 02, 2002
CINGULAR CUSTOMER, I am a Sales Manager for Cingular Wireless in the California market. The most important information that I could provide you is this. Check the phone number that you called.(a.) Is it an authorized agent or (b.) Cingular Corporate phone number. In california we had problems with agents who committed fraud and mislead cuntomers. Just to make a sale. I do appologize for any inconvenience this experience has caused you. I would advise you to call the Regional Office Center for your area and file a complaint. Sincerly, Frank Concerned Rep.
