- Report: #216240
Complaint Review: Cingular Wireless - Dallas Texas
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Cingular Wireless
Po Box 650553 Dallas, 75265-0553 Texas, U.S.A.
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Cingular Wireless ripoff miss representation of contract Dallas Texas
I used cingular for more than four years. Loyal, faithfull, consumer. Ordered ungrade service with a new phone, using the family plan. Was required to use a new contract, obligated again for two years with a purchase of a new additional phone.
Unlimited, long distance, mobile to mobile, no roam. Family plan. I just paid a two hundred dollar bill to activate all service's.
Never in the history was I informed that I was out of the cingular network area. After using the new contract service for two and half months, it was decided by the company that I was using to much air time that required use of other carrier's towers. (Roam) Therefore, cingular reports they are losing money on my contract, because they have to pay extra for the useage of other carrier's towers.
My phone, along with my wife's phone, was placed on the "off network" area. This explains that if we continue to use to much air time on the contract we are paying for, they will disconnect, and charge us for breech of contract, and bill us a $250.00 fee for early cancellation. We were also informed, with full contract payment, that we could only use forty percent of our total air time purchase. Therefore, again, we are paying for air time we can't use. How can they lose money?
At this point, they offered to let us out of the contract if we want to move to another carrier. We are even afraid to call each other for fear of going over our forty percent allotment of our total package.
Cingular informs us, at this point,they can't tell us what percentage our usage is, or at what percentage we have used. Even a text message, which costs ten cents extra, goes againt our forty percent allotment of our one hundred percent paid contract.
In summation, we are paying for service we can't use. If we don't pay on our full contract amount, we are in breech.
Since we are fifty miles from the cingular area, (316 area code), and we are in the 620 area code, anyone in our area who is using cingular would apparently have the same problem that we have.
Therefore, if cingular was already aware of the fact that we were in a 620 area, outside the 316 area, then why would they have sold us the family plan contract in the first place. Which also would retro back to four plus years ago when I first singed up. No fee's were assessed then.
In addition, my last bill included an additional $86.00 which after calling customer service and inquiring the explantion, no explanation was found, and the bill was reduced. Were they trying to cover there extra costs, by padding my bill, and assuming I would pay it without question?
How many other consumers in my area is this happening to?
After complaining about all of this, I was told a letter of explanation will arrrive at my address. It did, two weeks later.
James
Hutchinson, Kansas
U.S.A.
Unlimited, long distance, mobile to mobile, no roam. Family plan. I just paid a two hundred dollar bill to activate all service's.
Never in the history was I informed that I was out of the cingular network area. After using the new contract service for two and half months, it was decided by the company that I was using to much air time that required use of other carrier's towers. (Roam) Therefore, cingular reports they are losing money on my contract, because they have to pay extra for the useage of other carrier's towers.
My phone, along with my wife's phone, was placed on the "off network" area. This explains that if we continue to use to much air time on the contract we are paying for, they will disconnect, and charge us for breech of contract, and bill us a $250.00 fee for early cancellation. We were also informed, with full contract payment, that we could only use forty percent of our total air time purchase. Therefore, again, we are paying for air time we can't use. How can they lose money?
At this point, they offered to let us out of the contract if we want to move to another carrier. We are even afraid to call each other for fear of going over our forty percent allotment of our total package.
Cingular informs us, at this point,they can't tell us what percentage our usage is, or at what percentage we have used. Even a text message, which costs ten cents extra, goes againt our forty percent allotment of our one hundred percent paid contract.
In summation, we are paying for service we can't use. If we don't pay on our full contract amount, we are in breech.
Since we are fifty miles from the cingular area, (316 area code), and we are in the 620 area code, anyone in our area who is using cingular would apparently have the same problem that we have.
Therefore, if cingular was already aware of the fact that we were in a 620 area, outside the 316 area, then why would they have sold us the family plan contract in the first place. Which also would retro back to four plus years ago when I first singed up. No fee's were assessed then.
In addition, my last bill included an additional $86.00 which after calling customer service and inquiring the explantion, no explanation was found, and the bill was reduced. Were they trying to cover there extra costs, by padding my bill, and assuming I would pay it without question?
How many other consumers in my area is this happening to?
After complaining about all of this, I was told a letter of explanation will arrrive at my address. It did, two weeks later.
James
Hutchinson, Kansas
U.S.A.
1 Updates & Rebuttals
Rob
Round Rock,Texas,
U.S.A.
Look at where you live
#2UPDATE Employee
Thu, November 09, 2006
Cingular does have the largest network, but it does not reach to where there is not a high population. It costs a ton of money to put up and run one of those towers, therefore if we don't have enough people in an area to cover the cost of that tower (and profit, we are a business after all!) then we won't put a tower up. Now if you happen to live on the outskirts of a tower's signal (We never told you to live in No Man's Land) then you will see very little to no service. Especially in a house or car! Now, there are some cell companies that realize this and decided to spend less money to send out a signal for your phone to pick up when you don't pick up ours. Then this company charges an arm and a leg to Cingular for every minute you use. Most of Cingular's plans keep you from being charged roaming and we will pay your off network bill for you. We don't have anyway of telling how much of your "percentage" you've used, but as for advice, if the main screen of your phone says "Cingular Extend" or the name of any other company, then don't use your phone, that's roaming. So in short: 1). You're in a rural area. You chose to live there. Hutchinson, Kansas is not anywhere near Dallas, Chicago, New York, Houston, or LA. 2). We could go back to charging you for all the roaming charges. (And if you've had to talk to our Excessive Off-Network dept, you don't want to know how much you'd have to pay!) 3). We choose to spend our money smart by servicing areas that's going to produce profit, not creating weaker towers and signals to leech off another companies lack of rural service. 4). Service can change without notifying you, it's in the contract that you agreed to. Most (95%) of the time, we do notify you as a courtesy. Read the bill for any changes. 5). All major cell phone providers do this as well, so you can't really escape it.
