- Report: #72406
Complaint Review: Cingular Wireless - Dallas Texas
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Author Not Confirmed
Why?
Cingular Wireless
PO Box 650553 Dallas, 75265 Texas, U.S.A.
Phone:
800-331-0500
Web:
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Cingular Wireless Cingular Overcharged and would not send a corrected bill Dallas Texas
I have been a customer for over a year with monthly charges ranging from $40-$100. In June I receive a bill for over $800. I spend about an hour on the phone and am told they will correct the problem. I ask for a corrected bill. I receive the same bill, and am charged an additonal $5 for the "same" bill. They credit my account but I still over over $200. I do not want to pay this amount without knowing exactly what I am paying for and again ask for a corrected bill. I am told that this is not possible. If I want to get out my bill they will go over with me each and every charge and let me know which were credited and which were not. Keep in mind this is about 20 pages worth. I told them that was not acceptable.
The next month I received a bill for over $600. I again call and spend an hour on the phone and they explain to me that the correction on the account was not made in time for this billing cycle but that they would take off the charges that were wrong.
Needless to say, this continued for several months. I sent a letter and told them that if they could not correct the problem, I would find an alternate provider. They kept my account active and kept charging me the monthly fees. I was told that the satellite was not sending the correct signal. They would always credit my account for some of the $$ but would not send a corrected bill so I knew what I was paying for.
Under these circumstances I feel I should be able to cancel my contract with no "fees." Why should I have to do business with a company who is so inept, month after month.At this time they say I owe over $800 and have sent it to a collection agency who called and threatened me.
Cynthia
Tyler, Texas
U.S.A.
The next month I received a bill for over $600. I again call and spend an hour on the phone and they explain to me that the correction on the account was not made in time for this billing cycle but that they would take off the charges that were wrong.
Needless to say, this continued for several months. I sent a letter and told them that if they could not correct the problem, I would find an alternate provider. They kept my account active and kept charging me the monthly fees. I was told that the satellite was not sending the correct signal. They would always credit my account for some of the $$ but would not send a corrected bill so I knew what I was paying for.
Under these circumstances I feel I should be able to cancel my contract with no "fees." Why should I have to do business with a company who is so inept, month after month.At this time they say I owe over $800 and have sent it to a collection agency who called and threatened me.
Cynthia
Tyler, Texas
U.S.A.
