- Report: #68005
Complaint Review: CINGULAR WIRELESS - FORT WORTH Texas
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CINGULAR WIRELESS
WWW.CINGULAR.COM FORT WORTH, 76112 Texas, U.S.A.
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CINGULAR WIRELESS RIP OFF POOR COMMUNICATION EXTREMELY BAD CUSTOMER SERVICE LUBBOCK Texas
I called Cingular in June to find out when my contract ended so I could cancel. I was told, July, and that is agreeable.
I then asked how do I cancel my contract. I was told all I had to do was call back on a specific date (30 days before contract end) and tell them I want to cancel. I was then asked/told, would you like to pay your bill thru the end of your contract and then all you will have to pay is the taxes and directory asst. calls, so forth, since you are billed one month in advance for basic service you won't have a huge final bill?." So I did, and then I called them back on specific date agreed to so I could cancel.
On that day I was told, "no you have to cancel in writing". I replied, "I wasn't told that by your rep.; I was told all I had to do was call." Then I was told 'no' again and they acted as if I were nuts! So I hung up and called back and the next rep I explained what had happened. The rep then told me "yes, just send me a fax on company letterhead and I will set it up to cancel".
Did that happen, I sent the fax...did they cancel NO, and July they didn't cancel and when I got a basic bill for $88+ in August I called them and complained, and I screamed, cancel my phone. I was told the charges were for (supposedly what I had been told I had just paid for in June). We haven't used the phone(s) since June!!
What a rip-off. Now they've turned me over to a collection agency which sends to me an $88 bill; yet Cigular keeps billing me for $66. HOW MUCH MORE CONFUSING... Cingular said it is the collections agency's fee on top of the $66. What insainity.
There notes don't agree completely with what I have said. You can't depend on ANY of these cell phone services to make accurate notes. You should have all your conversations taped for your own self-protection. CINGULAR: EAT CHEESE AND DIE!
S
fort worth, Texas
U.S.A.
I then asked how do I cancel my contract. I was told all I had to do was call back on a specific date (30 days before contract end) and tell them I want to cancel. I was then asked/told, would you like to pay your bill thru the end of your contract and then all you will have to pay is the taxes and directory asst. calls, so forth, since you are billed one month in advance for basic service you won't have a huge final bill?." So I did, and then I called them back on specific date agreed to so I could cancel.
On that day I was told, "no you have to cancel in writing". I replied, "I wasn't told that by your rep.; I was told all I had to do was call." Then I was told 'no' again and they acted as if I were nuts! So I hung up and called back and the next rep I explained what had happened. The rep then told me "yes, just send me a fax on company letterhead and I will set it up to cancel".
Did that happen, I sent the fax...did they cancel NO, and July they didn't cancel and when I got a basic bill for $88+ in August I called them and complained, and I screamed, cancel my phone. I was told the charges were for (supposedly what I had been told I had just paid for in June). We haven't used the phone(s) since June!!
What a rip-off. Now they've turned me over to a collection agency which sends to me an $88 bill; yet Cigular keeps billing me for $66. HOW MUCH MORE CONFUSING... Cingular said it is the collections agency's fee on top of the $66. What insainity.
There notes don't agree completely with what I have said. You can't depend on ANY of these cell phone services to make accurate notes. You should have all your conversations taped for your own self-protection. CINGULAR: EAT CHEESE AND DIE!
S
fort worth, Texas
U.S.A.
2 Updates & Rebuttals
SHA
FORT WORTH,Texas,
U.S.A.
response to rebuttal
#2Author of original report
Thu, October 02, 2003
Laura: I hear what you are saying. It appears your working environment is one of a "sweat shop" and shouldn't be tolerated. Perhaps you should contact United Auto Workers Union and become a unionized company that will protect and work for you on your behalf. For everyone's sake, call and report them to Department of Labor; Call the Attorney General of the State of Texas and ask that Cignular be investigated for all sorts of mismanagement especially FRAUD. Take control of the situation as best you can, and by all means, get out and get a college degree so you don't have to work in that hell hole. I don't mind paying for what I truly owe, I DO MIND BEING LIED TO ABOUT IT. Good luck to you and have a wonderful life...it is short I am age 54 and regret everyday that I don't have a college degree!
Laura - CUSTOMER SERVICE
Burkburnett,Texas,
U.S.A.
i dont expect anybody to come running back to us as customers
#3UPDATE Employee
Thu, October 02, 2003
I have worked at cingular wireless for nearly eight months. people believe that cingular puts them through hell being customers. imagine being an employee, under their thumb. i strive every day to try to turn around peoples perceptions of this company because they do pay my bills and keep food in my mouth. and i know and understand how people are so mad at some of the things other reps do. i am not in any way trying to justify the way our company is run, but maybe in some way i can help others understand how unbelievably stressful and depressing this job is. when something is wrong on an account and we need manager approval for something, when we approach a manager and ask for help and they tell us to go away, they dont feel like getting up, they cut our lunch hour down to thirty minutes...threaten us every day with termination, hover over us constantly dont let us talk or communicate even when our call volume is low, then they have the nerve to mess up our paychecks severly and tell us we have to wait till later, to get our hard earned money. then we have to get on the phone, and be yelled at by angry customers. with all this going on, it is not exusable but hopefully understandable. customers dont know that its a good day when we dont have an ambulance up here taking someone to the hospital, for a seizure, stroke or panic attack. all from stress mind you. we all have our problems. i dont expect anybody to come running back to us as customers especially after reading some of the testimonials on this website, but hopefully you understand a bit more what goes on. we even have a union that makes excuses for what the company does. i just wish there was something that could be done. for everyone.
