- Report: #123376
Complaint Review: Cingular Wireless - Lubbock Texas
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Cingular Wireless
2321 N. University Ave Lubbock, 79415 Texas, U.S.A.
Phone:
800-3310500
Web:
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Cingular Wireless lies deciet demeaning ripoff Nationwide
December 5, 2004
Called to find out if they offered the service we needed. Unlimited internet access with USB cable to my laptop and family time. Phone service for about $100 a month and "Unlimited Internet Service for $19.95.
We were so excited, we would have it all for a "fraction of the cost".
December 15, 2004
I recieved my phone (had to be mailed from Cingular to my daughter's and then forwarded at her expense on to me). Searched all over Phoenix Arizona for the internet cable (USB port) that the customer representative(one of many) guaranteed me existed. After an exhaustive search of 6 long hours and countless wireless, electronic and computer stores. I found out that the LG 1300 does not have a USB port cable. Called the company, I was on the phone for the next two hours with a Mr. Patterson (apparently the only person at Cingular with an ounce of brain matter). There is indeed no such animal for the LG 1300. I could not exchange my phone in a store, because we bought them over the telephone.
December 15 1700-or so.
Ordered another phone and cable from the company for a total of $221.88. Charged to my credit card.
December 16, 2004
Decided there had to be a quicker and easier way. Went to the local Cingular store in Goodyear AZ and purchased the phone needed for "Blue Tooth" connectivity to my phone.
Called the company for assistance setting up my internet service. I was informed that the "Unlimited Internet" service that I could access over the laptop was $79.95 a month. The only access available for $19.95 is on the window of the cellphone and you can only go to websites they have selected for you. Dropped Cingular in favor of returning to T-mobile where I have both a cell phone and "Unlimited Internet Service" really for about $88.00 a month total.
(Now you would think it was just about over)
Not so, sock breath!
December 17, 2004
Cingular charges my account for the phone that I ordered on the 15. Again, for an additional $221.88. I have to go through Barry Stanton in Customer Services to Financial Services, and on hold for 10 minutes, to Diana Derose in Financial Services for a 20 minute wait to talk with Kristy MacAfee in another department for another wait to talk to the floor supervisor Ken Swift to have to print up my Visa bill where I was charged again, and fax it to them.
And by the way, we were criticised that we used the US postal service to "Same Day" the phone from my daughter's house to me. When we should have gone to UPS, it would have been cheaper. I went to UPS to send the phone back, and found out that next day service at UPS is $40.17.
Is this the end. I doubt it.
I have cautioned my daughter, that the packing sheet that came with my phone said that we only have 15 days from the time the phones are sent to us to cancel the contract (Buyer's Remorse).
One the phone, we were told that this "policy" has changed to 30 days. But of course with all the lies and deciet, I believe that we will end up paying a long contract with these jokers unless we hussle up and get out of the contract by December 20.
Lizabeth
Copperas Cove, Texas
U.S.A.
Called to find out if they offered the service we needed. Unlimited internet access with USB cable to my laptop and family time. Phone service for about $100 a month and "Unlimited Internet Service for $19.95.
We were so excited, we would have it all for a "fraction of the cost".
December 15, 2004
I recieved my phone (had to be mailed from Cingular to my daughter's and then forwarded at her expense on to me). Searched all over Phoenix Arizona for the internet cable (USB port) that the customer representative(one of many) guaranteed me existed. After an exhaustive search of 6 long hours and countless wireless, electronic and computer stores. I found out that the LG 1300 does not have a USB port cable. Called the company, I was on the phone for the next two hours with a Mr. Patterson (apparently the only person at Cingular with an ounce of brain matter). There is indeed no such animal for the LG 1300. I could not exchange my phone in a store, because we bought them over the telephone.
December 15 1700-or so.
Ordered another phone and cable from the company for a total of $221.88. Charged to my credit card.
December 16, 2004
Decided there had to be a quicker and easier way. Went to the local Cingular store in Goodyear AZ and purchased the phone needed for "Blue Tooth" connectivity to my phone.
Called the company for assistance setting up my internet service. I was informed that the "Unlimited Internet" service that I could access over the laptop was $79.95 a month. The only access available for $19.95 is on the window of the cellphone and you can only go to websites they have selected for you. Dropped Cingular in favor of returning to T-mobile where I have both a cell phone and "Unlimited Internet Service" really for about $88.00 a month total.
(Now you would think it was just about over)
Not so, sock breath!
December 17, 2004
Cingular charges my account for the phone that I ordered on the 15. Again, for an additional $221.88. I have to go through Barry Stanton in Customer Services to Financial Services, and on hold for 10 minutes, to Diana Derose in Financial Services for a 20 minute wait to talk with Kristy MacAfee in another department for another wait to talk to the floor supervisor Ken Swift to have to print up my Visa bill where I was charged again, and fax it to them.
And by the way, we were criticised that we used the US postal service to "Same Day" the phone from my daughter's house to me. When we should have gone to UPS, it would have been cheaper. I went to UPS to send the phone back, and found out that next day service at UPS is $40.17.
Is this the end. I doubt it.
I have cautioned my daughter, that the packing sheet that came with my phone said that we only have 15 days from the time the phones are sent to us to cancel the contract (Buyer's Remorse).
One the phone, we were told that this "policy" has changed to 30 days. But of course with all the lies and deciet, I believe that we will end up paying a long contract with these jokers unless we hussle up and get out of the contract by December 20.
Lizabeth
Copperas Cove, Texas
U.S.A.
