Jennifer & tobias
San Angelo,#2Author of original report
Fri, April 22, 2005
I called Cingular Wirless one more time to try and get the phone number for this president person. Which by the way they did not give me the number. I did have to tell the story again and this time she listened. I tried to cancel our plan with them back in March of 2005 due to us PCS to new location. I was told I would still have to pay the 150.00 per each phone if we wanted to cancel even though they did not have service in the area we were moving to. Well now that I informed this mangager that I put a complaint on this site and that I was going to go to the jag office here at our base to file a complaint she was willing to try and work with us. I also imformed her I would send out letters to all military letting them know how Cingular will screw you even if it is the military that has moved you out of their location. She then got a manager who offered to take off 122.00 in phone charges that they billed us while we were not using the phone and I faxed her my husbands orders. She said that they would not charge us the 150.00 per line to cancel now that she has a copy of the orders. So know we only owe them 105.00 for this. Which I guess it is better than what they were first willing to do which was nothing. Still just becareful who you use. I don't think we should have had to pay a cent seeing I tried to cancel with a copy of my husbands orders long before we even got to TX. No one and I mean no one should ever be treated this way military or not it is wrong! If they can not provide good service then there is no way they should expect their clients to pay. They say they have raised the bar but the only thing I think they have raised is the $$$$$ in their pockets. They know how to get you and that is what is so sad. Thank You for allowing me to express this and may it help someone else who may be in the same boat!