Kerry
West Salem,#2Author of original report
Fri, January 16, 2004
After being threatened for what seemed like the 1ooth time by the credit agency First Revenue Ins, on behalf of Cingular, I called Cingular and finally got a rep that has given me some light and has offered a resolution. He researched my faxed statement and this is what he came up with.. The day my contract was up and I cancelled my phone, My number was given to another customer right away. My last payment was made about 20 days later and it went on the the other customers account, not mine. He Gave me credits and wiped out my account. He admitted Cingular was responsible for the payment error. Then he put me on hold and is refunding my last payment to me. He is also filing a complaint on my behalf with the credit agency. I will keep everyone updated as soon as I see this credit on my account..