Complaint Review: Cingular Wireless - Ocala Florida

Another four months have passed. AT&T's Office of the President calls me once a month (whenever the Attorney General sends them a letter) to assure me that they are correct in their assertion, and to ask when they can expect payment. The Attorney General's Office has told me that AT&T hasn't responded to any of their letters and they are closing the case due to non-response. What is the point of the Attorney General's Office or the Better Business Bureau? The AG's Office told me that basically all they can do is say 'stop' and if AT&T continues to bill me the AG's Office can't do anything. I'm so fed up with this, and AT&T loves that reaction because it means they make free unwarranted money. So I contacted the "Bureau of Credit Recovery" again and spoke to some guy in India. He assured me that half the current bill will settle the account. I requested the settlement in writing so AT&T and BCR can't come after me later for the rest. He says there's a problem with their system and he is unable to send me a written settlement. So I say Ok I'll call back later. When I do I'm told the cease and desist letter I sent them makes it impossible for them to comply with my request for a settlement letter, and I need to send a letter giving them permission to begin collection activity again. I fax and mail letters allowing written communication only expressly for purposes of settling the account. I do this repeatedly because they claim not to recieve these letters. A month later, I'm still no further to getting this taken care of. Excuse me, I need to go, the Office of the President of AT&T is calling again, reassuring me that I am mistaken as to when I closed my account...

So it's been six months. Cingular has changed their name to AT&T to hide behind a name that isn't as tainted and hated as Cingular's name. In December 2007 I begin getting collection calls from The Bureau of Collection Recovery, one of the nastiest, most irrational companies I have ever dealt with. Their foreign outsourced employees don't understand any of the workings of consumer rights, refusing me basic unformation they are required by law to give me. They also don't expect you to refute their claims. Their only goal is to harass and scare you into paying, and if you competently respond that you dispute this charge, and state legal obligations to them, they become frightened and hang up, leaving it for the next shift to harass me. I sent a letter to the Attorney General's office, got a case number, and a form letter from Cingular asserting that the charges are correct and wil not be changed. I wrote a letter to the Office of the President of Cingular, explaining how clear this error is, and that there may be a chance of winning me back as a customer (there isn't but it's worth a try.) I expect action but get nothing. Any responsible company would be concerned with customer retention and correction of an obvious problem, but not Cingular. Instead the President's office calls me and offers to mail me photocopies of the bills I already have and assert that to them, it's obvious that I am wrong. I'm the one living this horror, I know they are wrong. They want $107 for services I requested disconnected. The collection company is offering me a 'break'; $95. Whoo h*o. The Attorney General's Office has been useless on the whole. Where's consumer protection in this day and age? Cingular is a money-grubbing company and getting away with murder. I can't afford legal assistance for a $107 bill I shouldn't be asked to pay. If I pay it they get away with it. If I don't I get my credit report messed with.

I paid 25$ per month for prepaid legal services. And the things they can do for you are amazing. Cingular expectes you to pay instead of hire a lawyer which will cost more, so they keep their fraud low key. Just call your lawyer and tell him to fix the problem, the uneducated supervisor will sh** himself, remember just how qualified these morons are. i've worked for a call center, and all supervisors do is f** people, and try to f** their own employees, which is why i gave a supervisor a piece of my mind, told her to f- herself and left. That's what i feel for every a-hole customerservice p***k on the other end of the line.