Douglas
Riceville,#2Author of original report
Mon, January 20, 2003
I faxed them the signed report. After 4 more calls, I finally got a return call. The Rep said that the diagnostic was not valid because it was not on the right report format and letterhead. None of this was outlined up front. I asked the Rep to name any firm he would like and I would call them, he refused to give me a name. But whoever I call is not acceptable. I'm just about to give up, don't know what else to do and these guys have worn me out.
Douglas
Riceville,#3Author of original report
Tue, January 14, 2003
update - I finally got another number and got a Customer Rep at GE Zurich. They gave me another hoop to jump through. I had to get a third party Technician to come to my house and verify that it's a hardware issue. I had a certified Computer Technician come to my house tonight. As soon as he heard the clicking sound the CDRW drive made, he recognized a problem with the drive motor. He put this in writing for me. He says that nineteen out of twenty times he tried the drive, it did not even spin up to initialize. It is not a software issue