- Report: #297266
Complaint Review: Circuit City - Richmond Virginia
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Author Confirmed
Why?
Circuit City
9954 Mayland Dr. Richmond, Va. 23233 Richmond, 23233 Virginia, U.S.A.
Phone:
800-8432489
Web:
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Circuit City pricing scam Richmond Virginia
Circuit City's website advertised an Acer Aspire AM 1610 desktop computer for $399.99. I called C.C. on their 800# and was told I could pick the item up at a local store. Later that day the store called me and said that there had been an error and they did not stock this item.(The website indicated that they did have it in stock) I then called back and reordered and said I would like to have it delivered to my home. Just as I was finishing the order the sales rep put me on hold. When she returned she said that she had lost all my info. I went through the whole thing again and she assured mr that the order was placed. I checked the website the following day and found that three different order numbers had been assigned and that they were all cancelled! They did bill my credit card for three computers however. I called them and was assured that my card would be credited. I'm still waiting.
I checked the Wal-Mart website and noted that they had the same computer for $499.99. It's hard to believe that Circuit City could undersell Wal-Mart by $100.00 for an item in this price range. This is my theory: Circuit City put the wrong price on their website and in order to save money decided that if anyone order this computer they would simply cancel the order and disregard the customer. I'm sure I'm not the only victim of the scam>
Austin
hudson, Florida
U.S.A.
I checked the Wal-Mart website and noted that they had the same computer for $499.99. It's hard to believe that Circuit City could undersell Wal-Mart by $100.00 for an item in this price range. This is my theory: Circuit City put the wrong price on their website and in order to save money decided that if anyone order this computer they would simply cancel the order and disregard the customer. I'm sure I'm not the only victim of the scam>
Austin
hudson, Florida
U.S.A.
1 Updates & Rebuttals
Cc
Richmond,Virginia,
U.S.A.
cc.com terms of use
#2Consumer Comment
Tue, January 08, 2008
if that is true then they did what they were supposed to do based on their web site terms of use: Errors on our website Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
