- Report: #170025
Complaint Review: Circuit City - Richmond Virginia
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Circuit City
circuitcity.com Richmond, Virginia, U.S.A.
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Circuit City Buyer Beware Rebate Ripoff - Avoid Circuit City Rebates Richmond Virginia
*UPDATE Employee: well... i'm sorry you are one in a million...
*Author of original report: To Jason, who thinks I am one in a million - I have seen numourous complaints and lawsuits against Circuit City regarding their rebates - therfore I am NOT 'one in a million', but 'one of many'!
*UPDATE Employee: One in a million is actually pretty accurate!
Last October I bought a 512MB Fuji memory card as a birthday gift for my mother. I would have bought the 256MB card, but Circuit City was offering a $40 rebate on the 512MB card that particular week. This rebate made the price equal to the 256MB card, OR so I thought. A couple of weeks after I submitted my rebate information, I went to the Circuit City rebate site and found out that my rebate was considered invalid - with no other explanation. I emailed Circuit City to find out why, and although no explanation was given, the representative said she would process my rebate as a one time courtesy. About a month later, I received a letter from Circuit City saying that they had invalidated my rebate - again no explanation given.
I checked and double-checked to make sure that the model I was buying was the correct one for the rebate. I also checked and double-checked the rebate form to make sure that I followed all instructions in order to redeem my rebate. It appears to me that not only does Circuit City NOT honor their rebates, but the word of their customer service representatives means absolutely nothing as well. I cannot believe that any store would consider this good business, or a way to keep good customers!
I currently have two items under their protection plan; other than going into a Circuit City for service on these items, I will never set foot in a Circuit City store again! I will also make sure that everyone I know understands the risk they are taking anytime they buy anything with a rebate from Circuit City.
Rori
., Maryland
U.S.A.
I checked and double-checked to make sure that the model I was buying was the correct one for the rebate. I also checked and double-checked the rebate form to make sure that I followed all instructions in order to redeem my rebate. It appears to me that not only does Circuit City NOT honor their rebates, but the word of their customer service representatives means absolutely nothing as well. I cannot believe that any store would consider this good business, or a way to keep good customers!
I currently have two items under their protection plan; other than going into a Circuit City for service on these items, I will never set foot in a Circuit City store again! I will also make sure that everyone I know understands the risk they are taking anytime they buy anything with a rebate from Circuit City.
Rori
., Maryland
U.S.A.
3 Updates & Rebuttals
OMeSSiaHo
York,Pennsylvania,
U.S.A.
One in a million is actually pretty accurate!
#2UPDATE Employee
Tue, January 03, 2006
I've probably handed out that many in December! There are so many fail safes set up that its pretty hard not to get a rebate. "Circuit City NOT honor their rebates" I've gotten all of mine so maybe I am just lucky. Just stay with it, you should get your money in the end. You're rejection letter should tell you why you didnt get it, that is a good start.
Rori
Silver Spring,Maryland,
U.S.A.
To Jason, who thinks I am one in a million - I have seen numourous complaints and lawsuits against Circuit City regarding their rebates - therfore I am NOT 'one in a million', but 'one of many'!
#3Author of original report
Mon, January 02, 2006
If you had read my comment, you would see that I did try to get a resolution. The person I talked to promised me satisfaction, however it appears their word meant nothing. Since I received the letter stating that Circuit City had again invalidated my rebate, I have tried to contact them but no luck as of yet. Again, if you read my comment you would see that this was NOT a $10 rebate, it was a $40 rebate on an $80 item. As for being 'one in a million' - since I have had this trouble I have seen numourous complaints and lawsuits against Circuit City regarding their rebates - therfore I am NOT 'one in a million', but 'one of many'!
Jason
Crystal Lake,Illinois,
U.S.A.
well... i'm sorry you are one in a million...
#4UPDATE Employee
Mon, January 02, 2006
I always get my rebates, no matter who it is or where i buy it from You were one in a million customers that got the bad end of something, too bad you didn't explain it so i can help... also, go into the store, I will always give the customer the money if its a $10 rebate and they didn't get it, no big deal Again, go into the store, they can get you the money Second, just make sure everything is done right, I always get mine... And I buy from Circuit City all the time...
