- Report: #55328
Complaint Review: Circuit City - Richmond Virginia
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Circuit City
9950 Mayland Drive, Richmond, VA 23233 Richmond, Virginia, U.S.A.
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Circuit City Extendended Warranty Fine Print Richmond Virginia
The next time you are approached by the Ciruit City "salesperson" with the "Glossy" extended warranty in hand when you just made that big purchase, THINK TWICE. Take the following actions:
1) Note that in fine wiritng that the "Glossy" extended warranty in there hand is only a pamphlet of the real contract.
Look for the small text at the bottom of that form that refers you to the actual warranty.
2) Ask them for a copy of that extended warranty. In my case NO salesperson, asst. manager, or even store manager knew what that form was or even had one in the store.
3) Leave the store. You have 30-days to make up your decision. Don't be a sucker for there commission.
4) GO home, get on the web and go to www.circuitcity.com to read the real warranty.
5) Note that all the "warranted" items in the glossy are not covered by the extended warranty plan. In fact, very few things are covered. Those "acts of god" the salesperson might have spoke about are not covered.
6) Call the company of the product you just bought to ask them about extended warrnties. All major companies will be more than happy to sell you one at a CHEAPER PRICE. Haggle the price.
7) If you want the Circuit City Warranty, do as I did. Ask the Store Manager, and only the store manager, to draw a line through the fine print at the bottom of the "Glossy" warranty and have hime sign and date it. Also, ask for a card and staple it to your "Glossy" warranty.
Go home and call the Customer Service phone number to Circuit City and explain what you just had done. Ask them to record it in there computers for your records. (They were a little shocked when I did.)
Might seem like a lot of hassle, but you know have a "glossy" warranty signed by a Reprsenative/Agent of Circuit City saying that if anything, I mean anything, happens to your "item" during the warranty period, Circuit City will have to replace it, FREE OF CHARGE.
B.R.
Norfolk, Virginia
U.S.A.
1) Note that in fine wiritng that the "Glossy" extended warranty in there hand is only a pamphlet of the real contract.
Look for the small text at the bottom of that form that refers you to the actual warranty.
2) Ask them for a copy of that extended warranty. In my case NO salesperson, asst. manager, or even store manager knew what that form was or even had one in the store.
3) Leave the store. You have 30-days to make up your decision. Don't be a sucker for there commission.
4) GO home, get on the web and go to www.circuitcity.com to read the real warranty.
5) Note that all the "warranted" items in the glossy are not covered by the extended warranty plan. In fact, very few things are covered. Those "acts of god" the salesperson might have spoke about are not covered.
6) Call the company of the product you just bought to ask them about extended warrnties. All major companies will be more than happy to sell you one at a CHEAPER PRICE. Haggle the price.
7) If you want the Circuit City Warranty, do as I did. Ask the Store Manager, and only the store manager, to draw a line through the fine print at the bottom of the "Glossy" warranty and have hime sign and date it. Also, ask for a card and staple it to your "Glossy" warranty.
Go home and call the Customer Service phone number to Circuit City and explain what you just had done. Ask them to record it in there computers for your records. (They were a little shocked when I did.)
Might seem like a lot of hassle, but you know have a "glossy" warranty signed by a Reprsenative/Agent of Circuit City saying that if anything, I mean anything, happens to your "item" during the warranty period, Circuit City will have to replace it, FREE OF CHARGE.
B.R.
Norfolk, Virginia
U.S.A.
