Complaint Review: Circuit City - Sugar Land Texas

No Thanks to CC... My camera problem has been solved. I took the broken camera with the shutter button that kept popping off to (((competitor's name deleted))) in Houston. The gentleman tried to replace the button but to no avail. He had to order a replacement shutter "module" ($70) because the button is not sold separately. As it turns out, he got one from another camera. It's teeny tiny plastic pin looking no taller than a dime. He just charged me labor and we're good. This whole episode has not been fun but it did teach me a few things: (1) the warranties are not worth the paper they are printed on; (2) you get better customer service from the little guys out there and real camera stores; (3) Vote with your feet. There are other stores out there. Case closed. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I highly recommend that Joe ignore this typical and spurious rationalization offered above. Perhaps some redutio ad absurdum will shed some light on CC's cavelier disregard towards ethical business practices... We at CC understand that the shutter button popping off Joe's camera is physical, and is therefore a cosmetic anomaly. And like all cosmetic anomalies, one should just get used to it. You see, it is irrelevant that Joe cannot use his camera. The germane question is: what material is the button made of? And whatever persuasion you are predisposed towards, we know that material=physical and physical=cosmetic. You see, a button popping off is like a scratch or discoloration: it is nothing that cannot be hidden if you have a postive attitude! And also, it is really your fault, Joe, because we know psychically via our accounting firms channeling of expired warranties, plus from our coverour*ss training, that the button popping off was accidental damage and not from a defective craftsmanship. You see, physical=cosmetic 100% of the time, we have not heard of your crazy conspiracy theories about mechanical failure etc. Our research team is looking into the topic, and has found no evidence of these types of failures. Also, if you had not failed at purchasing extra-coverage for what we already knew to be accidental damage to your camera, perhaps you wouldn't find yourself in this situation... being that it is cosmetic, however, it wouldn't matter, although it is obvious you accidentally cosmetically blemished your camera. We highly recommend displaying your camera on your mantel at an angle that you can't see its cosmetic defect, and enjoy it like a piece of modern art. Have a good attitude! Perhaps you would even like to photograph your camera, err, art. We are having a sale tomorrow: No interest or payments for six months (prior to purchasing of your item), plus an extended warranty for a mere 50% of the post-purchasing price (excluding the failure to purchase prior-pre-purchasement insurance at a date to be later determined by the accounting firms ipso facto determination of nature of your infraction to guard against the failure of infraction of the expressed limitations heretofore expressed, implied, thought of, imagined, or psychically determined.)

The basic warranty covers only manufacturer's defects, nothing physical, which sounds like your issue. The fact that you took it into the store did no good either, because they couldn't do anything even if they wanted to. Now, if you bought the accidental insurance, then yes, your issue should be covered. The only thing not covered with accidental insurance is theft. So if you didn't buy the accidental then that's your fault .... Sorry ......