- Report: #668588
Complaint Review: Cirro nergy - Internet Internet
Reported By:
Susan -
Fort Worth, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cirro nergy
501 W. President George Bush Hwy., Suite 350 Internet, 75080 Internet, United States of America
Phone:
1 (800)645 0143
Web:
www.cirroenergy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cirro nergy charged too much for Oncor delivery charge and the when I asked about my contract date she said did I want t renew it I said I was looking into othr companies they sent me an extra bll for $313.00 , Internet
I was with Cirro Energy since 2006, I have been on budget billing my payment was 239.00 per month. Acouple of months ago a lady from Green Mountain Energy came by and I spoke with her about changing Energy companies. I called Cirro energy and asked when my contract was to expire and the agent said it will expire this month which was November and did I want to renew it I said not at this time. I would wait and check other companies rates. I received my bill for November, it was $239.00 and I paid it but then I got an e-mail saying I owed $313.00 and it was due now. I calle and made arrangements to pay it on December 3, 2010. Then I called Green Moutain Energy and switched to them. I then learned I was being charged by Oncor an Electric Delivery Charge which went up or down each month along with a Transmission/Distribution Charge and they would not tell me what those charges were for but it was half my bill. Green Mountain only charges $2.15 for Oncor delivery charge. I have copies of every bill!
1 Updates & Rebuttals
HiMeGoTo
USALet Me Explain....
#2UPDATE Employee
Wed, February 16, 2011
Hello, I know how you feel. I work for the TDSP (Transmission and Distribution Service Provider) Oncor Electric Delivery. By reading your report, I hear these kind of reports on a daily basis, allow me to explain a few things.
Depending on what Retail Electric Provider you choose and what plan you decide to go with they will charge a small/moderate/complete TDSP/TDU charge. What is this? This is a charge Oncor charges YOUR REP(Retail Electric Provider) for Oncor services.Which is to deliver the electricity your house uses from companies who produce the electricity.
So in turn, the more electricity you use, the more Oncor has to deliver which increases the TDSP/TDU charge. Now depending on your REP they can chose to pay all of the TDSP/TDU charge. Or they can pay part of it and pass what they don't pay over to you. And last they can choose to pay none of it and pass the complete charge to you.
You have every right to dispute this charge since Oncor does not charge this to you. But since your REP placed it on your bill they expect you to pay it. You won't be able to directly dispute it with Oncor. Believe me they will tell you to call Oncor cause its our charge. But unfortunately the customer service dept 888-313-6862 does not handle any billing issue.
Because no matter how many times you call Oncor we wont be able to adjust/ or remove those charges. Without receiving a billing dispute from your REP. So just try calling your REP and have them submit that for you. And if the person you speak to does not know what they are doing or how to handle it request to speak to a supervisor.
I hope you've had your issue resolved already, if not I hope this helped you a bit.
