- Report: #88130
Complaint Review: Citibank Mastercard - Sioux Falls South Dakota
-
Author Not Confirmed
Why?
Citibank Mastercard
Citibank Mastercard Sioux Falls, 57117 South Dakota, U.S.A.
Phone:
800-9342788
Web:
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Citibank Mastercard Fradulent Billing, ripping off Soldiers that are Deployed to Iraq and breaking the law by violateing the soldiers and saiors act of 1940 Sioux Falls South Dakota
HELLO
MY NAME IS ERIC J GERESSY. I AMCONTACTING YOU FOR YOUR HELP IN MY DISPUTE WITH CITIBANK MASTERCARD. I HAVE BEEN TREATED WITH DISRESPECT AND IN A VERY UNPROFESSSIONAL MANNER BY THIS COMPANY. I HAVE BEN A MEMBER OF CITIBANK MASTERCARD SINCE 1994.
I HAVE BEEN IN THE US ARMY SINCE 1988. SO I TOOK IT FOR GRANTED THAT CITIBANK HAD MY JOB PRIOR TO APPROVING ME TO GET A CREDIT CARD FROM THEM.
I HAVE BEEN A GOOD CUSTOMER WITH CITIBANK AND HAD GOODCREDIT HISTORY WITH THEM.
IN FEBRUARY OF 2003 I WAS CARRYING A BALANCE OF I THINK ABOUT $800.00 WITH THE CARD. I WAS THEN EARLY IN THE MONTH ALERTED AND DEPLOYED TO THE MIDDLE EAST. MY JOB THEN AND STILL IS A RIFLE PLATOON SERGEANT IN THE 101ST AIRBORNE DIVISION.
I WAS SENT TO KUWAIT AS PART OF THE ADVANCE PARTY BEFORE THE INVASION OF IRAQ WITH LITTLE NOTICE. I DID HAVE TIME TO SET SOME AUTOPAYS USING MY BANK ACCOUNT TO PAY MY BILLS WHILE I WAS GONE.
WELL MY PAYMENT TO CITIBANK WAS A FEW DAYS OFF SO I RACKED UP A LOT OF FINANCE CHARGES AND LATE FEES DURING MY YEAR TOUR IN IRAQ.
DURING MY YEAR OF BEING OVERCHARGED BY CITIBANK I FOUGHT IN AL HILLA, BAGHDAD, AND MOSUL.
I WAS WAS AWARDED THE BRONZE STAR AND THE ARMY COMMENDATION MADAL FOR VALOR IN BAGHDAD.
I RETURNED ON JANUARY 15TH 2004 AND CONTACTED CITIBANK ON THE 26TH OF JAN 2004 AND EXPLAINED TO THEM THE SITUATION AND THAT I WAS COVERED UNDER LAW BY THE SOLDIERS AND SAILORS ACT OF 1940, SO I WOULD NOT BE CHRAGED LATE FEES AND FINANCE CHARGES.
THEY SAID YES I WAS CORRECT ALL I WANTED WAS TO HAVE THEM GET MY BILL STRAIGHT AND PAY THE OWED AMOUNT IN FULL.
I HAVE REPEATEDLY CONTACTED THEM AND SENT THEM MY DEPLOYMENT OREDERS AND ENLISTMENT CONTRACT TO PROVE TO THEM THAT I AM A SOLDIER SEVERAL TIMES. THEY HAVE BEEN NOTHING BUT RUDE AND ANYTHING BUT HELPFUL TO ME.
I HAVE CONTACTED THEM ABOUT 15 TIMES. ONE TIME THE CUSTOMER SERVICE REP TOLD ME "WELL YOU SIGNED UP TO FIGHT IN THE WAR SO ITS YOUR FAULT".
I FEEL I AM BEING DISCRIMINATED AGAINST FOR BEING A SOLDIER AND FEEL I DESERVE BETTER TREATMENT FROM THEM.
Desired Settlement: Other (requires explanation)
Settlement Explanation:
I AM A SOLDIER THAT WENT TO WAR WHN CALLED UPON TO GO. I WAS GONE FOR A YEAR IN IRAQ AND BY LAW I AM COVERED BY THE SOLDIERS AND SAILORS ACT OF 1940. I WANT MY BILL TO REFLECT THAT FROM FEBRUARY 2003 TO JANUARY 2004 AND ALSO ALL LATE FEES AND FINANCE CHARGES TAKEN OFF MY ACCOUNT FROM FEBRUARY 2004 UNTIL NOW BECAUSE THE ENTIRE TIME I HAVE BEEN WAITING ON CITIBANK TO CORRECT MY BILL SO I CAN PAY IT.
Eric
Ft Campbell, Kentucky
U.S.A.
MY NAME IS ERIC J GERESSY. I AMCONTACTING YOU FOR YOUR HELP IN MY DISPUTE WITH CITIBANK MASTERCARD. I HAVE BEEN TREATED WITH DISRESPECT AND IN A VERY UNPROFESSSIONAL MANNER BY THIS COMPANY. I HAVE BEN A MEMBER OF CITIBANK MASTERCARD SINCE 1994.
I HAVE BEEN IN THE US ARMY SINCE 1988. SO I TOOK IT FOR GRANTED THAT CITIBANK HAD MY JOB PRIOR TO APPROVING ME TO GET A CREDIT CARD FROM THEM.
I HAVE BEEN A GOOD CUSTOMER WITH CITIBANK AND HAD GOODCREDIT HISTORY WITH THEM.
IN FEBRUARY OF 2003 I WAS CARRYING A BALANCE OF I THINK ABOUT $800.00 WITH THE CARD. I WAS THEN EARLY IN THE MONTH ALERTED AND DEPLOYED TO THE MIDDLE EAST. MY JOB THEN AND STILL IS A RIFLE PLATOON SERGEANT IN THE 101ST AIRBORNE DIVISION.
I WAS SENT TO KUWAIT AS PART OF THE ADVANCE PARTY BEFORE THE INVASION OF IRAQ WITH LITTLE NOTICE. I DID HAVE TIME TO SET SOME AUTOPAYS USING MY BANK ACCOUNT TO PAY MY BILLS WHILE I WAS GONE.
WELL MY PAYMENT TO CITIBANK WAS A FEW DAYS OFF SO I RACKED UP A LOT OF FINANCE CHARGES AND LATE FEES DURING MY YEAR TOUR IN IRAQ.
DURING MY YEAR OF BEING OVERCHARGED BY CITIBANK I FOUGHT IN AL HILLA, BAGHDAD, AND MOSUL.
I WAS WAS AWARDED THE BRONZE STAR AND THE ARMY COMMENDATION MADAL FOR VALOR IN BAGHDAD.
I RETURNED ON JANUARY 15TH 2004 AND CONTACTED CITIBANK ON THE 26TH OF JAN 2004 AND EXPLAINED TO THEM THE SITUATION AND THAT I WAS COVERED UNDER LAW BY THE SOLDIERS AND SAILORS ACT OF 1940, SO I WOULD NOT BE CHRAGED LATE FEES AND FINANCE CHARGES.
THEY SAID YES I WAS CORRECT ALL I WANTED WAS TO HAVE THEM GET MY BILL STRAIGHT AND PAY THE OWED AMOUNT IN FULL.
I HAVE REPEATEDLY CONTACTED THEM AND SENT THEM MY DEPLOYMENT OREDERS AND ENLISTMENT CONTRACT TO PROVE TO THEM THAT I AM A SOLDIER SEVERAL TIMES. THEY HAVE BEEN NOTHING BUT RUDE AND ANYTHING BUT HELPFUL TO ME.
I HAVE CONTACTED THEM ABOUT 15 TIMES. ONE TIME THE CUSTOMER SERVICE REP TOLD ME "WELL YOU SIGNED UP TO FIGHT IN THE WAR SO ITS YOUR FAULT".
I FEEL I AM BEING DISCRIMINATED AGAINST FOR BEING A SOLDIER AND FEEL I DESERVE BETTER TREATMENT FROM THEM.
Desired Settlement: Other (requires explanation)
Settlement Explanation:
I AM A SOLDIER THAT WENT TO WAR WHN CALLED UPON TO GO. I WAS GONE FOR A YEAR IN IRAQ AND BY LAW I AM COVERED BY THE SOLDIERS AND SAILORS ACT OF 1940. I WANT MY BILL TO REFLECT THAT FROM FEBRUARY 2003 TO JANUARY 2004 AND ALSO ALL LATE FEES AND FINANCE CHARGES TAKEN OFF MY ACCOUNT FROM FEBRUARY 2004 UNTIL NOW BECAUSE THE ENTIRE TIME I HAVE BEEN WAITING ON CITIBANK TO CORRECT MY BILL SO I CAN PAY IT.
Eric
Ft Campbell, Kentucky
U.S.A.
1 Updates & Rebuttals
Anonymous
New York City,New York,
U.S.A.
how to get this resolved
#2UPDATE Employee
Sat, May 08, 2004
please go to youre local jag office immediately. they can and have helped soldiers with this specific issue in the past.
