- Report: #993234
Complaint Review: Citibank - Sioux City South Dakota
Reported By:
Amy -
Freeville, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Citibank
399 Park Avenue, NY, NY 10048 Sioux City, South Dakota, United States of America
Phone:
212-559-1000
Web:
www.CitiCards.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Citibank, Citibank Driver's Edge Platinum Select MasterCard They lied and said I cancelled my credit card after 22 years. I have perfect credit and pay all bills in full, on time. Sioux City, South Dakota
I have been a loyal credit card customer with Citibank for 22 years. I pay all my bills in full and on time each month. My credit score has been excellent. However, I recently received a letter from Citibank in Sioux Falls, SD stating that I had closed my Citi Driver's Edge Platinum Select Credit Card when in fact, I did NOT close my account! When I tried to speak to a supervisor to straighten this out, I was repeatedly told that none were available. I was told they only had notes that I called and closed my account.
My credit card had been stolen twice in the past year. The last time, in December 2012, I called to confirm the fraudulent activity on my card. They cancelled my card and issued me a new one. They told me they were sending it overnight, but I still hadn't received it in 2 days. When I called to inquire about this, they said that due to the holidays and mail being slow, I wouldn't get my new card until Monday the 24th. I was away at the time, but when I got back a few days later, I activated the card over an automated phone system. A couple of weeks later, I got a letter from Citibank stating that I closed the account.
To date, I have received no cooperation or correspondence from Citibank in getting my credit card reinstated.
My credit card had been stolen twice in the past year. The last time, in December 2012, I called to confirm the fraudulent activity on my card. They cancelled my card and issued me a new one. They told me they were sending it overnight, but I still hadn't received it in 2 days. When I called to inquire about this, they said that due to the holidays and mail being slow, I wouldn't get my new card until Monday the 24th. I was away at the time, but when I got back a few days later, I activated the card over an automated phone system. A couple of weeks later, I got a letter from Citibank stating that I closed the account.
To date, I have received no cooperation or correspondence from Citibank in getting my credit card reinstated.
2 Updates & Rebuttals
yourrights
rockingham,North Carolina,
United States of America
Rights
#2Consumer Comment
Thu, January 17, 2013
Know your rights. You may file your complaint at http://www.consumerfinance.gov/complaint/
Amy
Freeville,New York,
United States of America
Apology from Citibank
#3Author of original report
Mon, January 14, 2013
I received an apology from Citibank last week about my credit card account which was closed without my permission. They stated that they made an error and have reopened my account.
