- Report: #872646
Complaint Review: City Furniture Tamarack FL - Tamarac Florida
Reported By:
B Cramer -
Boynton Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
City Furniture Tamarack FL
6701 N Hiatus Road Tamarac, 33321 Florida, United States of America
Phone:
954-718-3344
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
City Furniture Tamarack Florida Poor products and poor Customer Service Tamarac, Florida
Purchased a $400 rug from this store. Five days later vacuumed and the threads started pulling up and out. Manager of Warranties said that unraveling was to be expected because it was woven with yarn. HUH! Contacted the store to be told that their warranty is only for 2 days and would not be covered. They would send someone out to look at it and cut off the strings but it would cost me $45. I was given the option to take it back to the warehouse and have someone look at it and if necessary cut the strings off and if I could prove it was a manaufature flaw they might replace it. Customer service is horrible and I will not ever do business with them again. I have purchased from them in the past with no issue but this is so unbelieveable service that they have lost one loyal customer. Obviously their products are not of very high quality or they would offer more than a 2 day warranty on them. It is just their way to make extra money off of their customers. Buyer beware.....
2 Updates & Rebuttals
B Cramer
Boynton Beach,Florida,
United States of America
City Furniture comes through
#2Author of original report
Fri, April 27, 2012
Apparently City Furniture wants to keep their reputation. After posting my complaint I was contacted by City Furniture and told that they would be more than happy to return the rug that I had purchased. My only suggestion to them would be to have customer service work better with consumers maybe compromise more under certain circumstances. I am pleased that they exchanged my rug.
City Furniture
United States of AmericaCity Furniture
#3UPDATE Employee
Wed, April 25, 2012
We are truly sorry to hear that you didn't have a good experience and would be happy to help you further. When you have a moment, please email me at [email protected] to provide more details (please include your invoice number as well).
