- Report: #1438349
Complaint Review: Clopay purchased through Home Depot - Mason Ohio
Reported By:
Charles -
Powhatan, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Clopay purchased through Home Depot
8585 Duke Blvd. Mason, 45040 Ohio, United States
Phone:
800-282-2260
Web:
https://www.homedepot.com/b/Doors-Windows-Garage-Doors-Openers-Accessories/Clopay/N-5yc1vZaqy0Zd2
Categories:
Business Rating:
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Clopay purchased through Home Depot Beware Clopay garage doors sold through Home Depot. Mason Ohio
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In 2016 I purchased a garage door through Home Depot for a new building I was constructing on my property. The door was manufactured by Clopay Doors in Ohio. The door was professionally installed and sits 6" above ground level on a concrete pad, so no water sits against the door.
In 2017 widespread rust began coming through the coating on two of the panels. I contacted the company and sent them pictures of the rusty door. Cindy the warranty person said it would take 7 to 9 days to look at the pictures and make a determination. I didn't immediately understand why it takes 7 to 9 days to look at pictures of rusty doors and determine that you are in fact looking at rusty doors, but I went with it.
Two weeks go by and nothing, so I attempt to follow up and am told that the person handling it is out but that an email will be sent to remind them to "contact me tomorrow". Days pass so I follow up again and was told that the warranty was denied but offered no reason. The person I spoke with told me she was submitting the case to the quality control department for review because the door was obviously a mess and nearly new.
I attempted to contact their legal department repeatedly, to find a solution and was unable to reach anyone. Often the receptionist does not answer, and I've been told that they don't give out extension information so that people can be contacted directly. What are they running the CIA? My next step is to file suit.
It looks to me like they've purchased very low grade steel, likely Chinese scrap steel, from which they press parts and then rely on a coating to preserve it for some short time. Do yourself a favor, look at the one year warranty they offer and get the hint that I obviously missed.
