kiff
United States of America#2Consumer Comment
Sat, May 21, 2011
My friend you are very lucky to catch this so quickly. Mr. Minksy is currently under federal investigation. The CIA went to his south suburban Chicago home and executed a search warrent only a few months before you had the pleasure of doing business with him in florida. Dont feel bad you got scammed, you are just one of many. He is a well spoken individual that promises incredible results that are impossible to deliver. There is also something to be said about a company that employs a individual like this. Since Mr. Minsky is originaly from Florida it leads me to believe this might be a family business.
Duramade windows and doors stole my money
new port richey,#3UPDATE Employee
Wed, July 28, 2010
The consumer who filed this report unfortunately has truly done and injustice to all those who could benefit from the outstanding consumer services C.M Builders has to offer.
The correct way to ensure proper attention to any matter in question would be to contact the company and to honestly inquire as to the companys overall customer services polices. Instead the consumer has decided to write his version of the instance with some pretty incredible adaptations.
CM Builders would never allow ANY employee to lie or defraud a customer or consumer in anyway what so ever. CM builders take great steps and have measures in place to prevent such occurrences such as the following:
1. All contracts are brought into the office the following day to be reviewed and confirmed to be profitable and to ensure that the signatures are correctly placed on the contract. A failure to do so results in a bad contract which is not in the best interest of the consumer or the company.
2. A Customer Service Representative then contacts the customer the following day to ensure that the auditor was on time and professional.
3. The Customer Service Representative then goes over the details, terms and payments with the customer. The customer then has a second opportunity to verify all products, services and prices with the third party.
4. The Customer Service Representative the signs the contract advising the company management that all parties have a fair and equitable agreement. It is only after this process that any work is scheduled to start.
Instead, the customer spent a total of five hours with the salesman and auditor; and at the end of the evening he did a PERSONAL search on the salesmans past and did not like what he found.
When CM Builders did get the contract the next day, it went to the Customer Service Representative for verification. When the representative contacted the customer, the customer alerted her as to what he had decided to do and that he was misled by the auditor. We quickly canceled his contract and pulled our auditor into the office to inquire as to his side of the story and the appropriate actions were taken.
If the Customer would have given the company a phone call or let us know any of his concerns we would have handled the matter immediately. Instead the customer writes a letter to rip off Report and accuses the COMPANY of treating him badly, when in fact he never tried to make contact with the company before he took any action.
We deeply regret his newly formed opinion of our company. We as a company have measures to prevent this treatment and would like any potential new consumers to know that this is not the way our company operates. This customer sent this letter to Ripoffreport.com before anyone could help him or satisfy his needs. We are a great company and have many references from satisfied and happy customers to stand behind us. This is a mark on our reputation that could have been avoided and handled with professionalism and class, IF we would have been contacted at the time of the incident. The customer asked us not to contact him in his letter to cancel so we will respect and honor that wish. All we ask is that before taking such drastic measures and potentially black listing a company that employees 250 local people please call and give us a chance to show what kind of company they truly are.