- Report: #738526
Complaint Review: Co-operators Insurance - Guelph Ontario
Reported By:
E. George -
Dartmouth, Nova Scotia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Co-operators Insurance
130 Macdonell Street Guelph, N1H 6P8 Ontario, United States of America
Phone:
519-824-4400
Web:
Categories:
Business Rating:
(0)
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Co-operators Insurance The Co-operators Robbed Guelph, Ontario
Our insurance has just come up for renewal and during the past year our insurance company has called us about allowing them to do a credit check.
We do not agree with this. If we were borrowing money then by all means do so but I am buying insurance, if I default on my payments then cancel my insurance. When speaking with the insurance company (The Co-Operators) they informed us they were one of the last companies to put this into effect-a lie. I have asked over 20 people if their insurance company did this and all 20 had never heard of such a thing. When I asked if my rates would go up or if we would be declined our renewal the answer was "no" again a lie. Our house premium more than tripled and we lost our previous discounts with respect to our vehicles. When I called the company again they now said that if we did not agree to a credit check we would be "considered to have the worst credit rating and charged accordingly". I then asked if I would be rewarded by a decrease in my rate with an excellent credit score and they said "no". We have never missed a payment nor made any claims and we are being penalized. This company has continually lied to us on multiple occasions. I have asked for the references for all the 'studies' supporting this method of calculating premiums and I am still waiting.
The Co-0perators has had the opportunity to explain and have yet to do so. Every person you talk to there gives the same one line..."studies show people with poor credit will eventially default on their premiums". This explains nothing and they clearly, after many months can not provide me with the studies this is all based on.
It is the consumer who is again being unfaily treated and robbed.
If this is allowed to continue, what industries will have 'studies' done to show they can charge the consumer more for a service 'just in case'? We are definitely going elsewhere.
We do not agree with this. If we were borrowing money then by all means do so but I am buying insurance, if I default on my payments then cancel my insurance. When speaking with the insurance company (The Co-Operators) they informed us they were one of the last companies to put this into effect-a lie. I have asked over 20 people if their insurance company did this and all 20 had never heard of such a thing. When I asked if my rates would go up or if we would be declined our renewal the answer was "no" again a lie. Our house premium more than tripled and we lost our previous discounts with respect to our vehicles. When I called the company again they now said that if we did not agree to a credit check we would be "considered to have the worst credit rating and charged accordingly". I then asked if I would be rewarded by a decrease in my rate with an excellent credit score and they said "no". We have never missed a payment nor made any claims and we are being penalized. This company has continually lied to us on multiple occasions. I have asked for the references for all the 'studies' supporting this method of calculating premiums and I am still waiting.
The Co-0perators has had the opportunity to explain and have yet to do so. Every person you talk to there gives the same one line..."studies show people with poor credit will eventially default on their premiums". This explains nothing and they clearly, after many months can not provide me with the studies this is all based on.
It is the consumer who is again being unfaily treated and robbed.
If this is allowed to continue, what industries will have 'studies' done to show they can charge the consumer more for a service 'just in case'? We are definitely going elsewhere.
