DirectExpress Mastercard issued through CoAmerica has been an instrument to route SS benefits and Disbility benefits to
Seniors and Disbled who choose this option. Since it placed US in front of it I believed it was backed by FDIC. Read other
horror stories online where people literally are begging for help with the butchering jobs their accounts have endured.
I can share several stories and should long have changed my benefits to a checking account but will post the most
recent and the worst.
On February 3rd my benefits went onto the card at just after midnight. Within several hours
3 seperate transactions happened allegedly in Miami, Fl at an ATM. Keep in mind I was issued one card and it was
with me in Hammond, Louisiana which logistically cannot happen in that period of time even on the "Concord."
The first rep after waiting forever was beyond rude. Of course I am paying to get another card to get remaining
funds and I had to agree to let them subtract money for that plus an overnight fee. I was told they would have to
send me a dispute form and after I fill it out and send back it can take 40-45 days to determine whether I get my
own money back.
My sister finally got a number where at least I was given a fax number to send copy of transactions
and to request the form be faxed. We have faxed 3 times with no response and it has been over 24 hours.
One rep. refused to give my sister her first name and hung up on her. When she called back rep. just picked up
phone without answering and promptly hung up again! My sister is willing to help me go to the top of wherever
to stop this abuse of Seniors and retrieve funds for all abused by this.
Somebody is getting super rich off of hardworking Americas. Enough. Please anyone who wishes to join us or serve as legal counsel contact me.