Complaint Review: Coast to coast Home solutions - Boynton Beach Florida

I understand that there is a place in the world for a website like Ripoff report.   I applaud the site for their service to consumers in most cases.  The negative part of this site is that they allow anyone to post anything about any company
without checking facts and basically allowing any disgruntled person to vent their anger and say whatever they want. 

I am referring specifically to a post by Jason Las Vegas Nevada on Wed. April 20, 2011.  Jason made a decision to have our company try to help him with his mortgage.  He said himself that he tried to work with his bank on his own and got nowhere.  He made a claim that we did nothing for him.  I have  a very thick, well documented file with notes and details explaining every single step of the process.  A lot of work was done.  He failed to mention that when he came to us for help, he was already over one year behind on his mortgage .  He signed up with us in early November of 2010 and he had a sale date for November 29, 2011.  We were able to get that sale date postponed.  There were more sale dates set that we postponed as well. We worked on that file for 6 months never giving up.  Even though his financial situation changed drastically during the process.  When we qualify someone and take them on, it is stated in the contract that if the financial situation changes then the money back guarantee is null and void.  We continue to help but there will not be a refund.  Jason signed that contract and
has a copy of it. He became angry when he decided to ask for a refund after all the work we put into helping him.  I
explained that we cannot refund him but I will continue to help him.  He did not want to hear it.  He said to me Thats ok, I will pursue another avenue".  After that he would not take my calls.  In his posting he stated that I told him Lissette, his processor was out of the office.  That was true.  We were not sure if she was leaving us or not at that point.  She was a valuable asset to that company and I was very disappointed to see her go.  She decided to take another job. Whatever the
reason was, it was her reason.  She was not fired; she gave 2 weeks notice and left the company on good terms.  I even tried to get her to stay.  On a later date, I mentioned to Jason that Lissette did not work for the company any longer.  Somehow, he twisted that into me saying she was fired.  It is a lie.  I never said she was fired.  I said she no longer worked there.  The posting that Jason submitted has caused problems for innocent people.  I understand that he was not happy but something could have been worked out.  He decided to handle this his way.  He filed with the BBB and the Attorney General's office.  Both of which I worked with and explained the situation to.  We did nothing wrong.  The man is unhappy and trying to seek revenge against the wrong people.  He was already behind on his mortgage.  He came to us and asked us for help.  We did nothing but try to help him.  I sympathize with him and feel sorry for him.  My issue is that my name and my ex co-employee's names are on Ripoff Report.com attached to lies and there is nothing I can do to remove it.  I would
like our personal names removed.  We did nothing to hurt him.  We have helped a lot of people and we are not a scam company. 

There are companies that take advantage of people but we are not one of them.  We actually do care and try to
help.  Postings like Jason's just may keep someone from seeking help when they may really need it.

Good afternoon,

This is a response to the original posted message. I am a former employee of Coast to Coast Home Solutions. I am Lissette Fernandez who is mentioned in the original report. I am a professional in this industry and as I am extremely sympathetic to your situation, I do not appreciate my name being associated with a "SCAM" on the internet, considering I was just an employee that did my job. I don't understand why they would say I was "FIRED". I began looking for work while still being employed at Coast to Coast due to the bad business practices and possibly not getting a paycheck at the end of week. I am a loss mitigation processor and I process files. I do not run companies nor do I handle billing issues. The fact that my name is getting thrown into this mess because "the company" did not follow through with what they promised is not morally correct. I am not saying that what the company has done to people is morally correct either. BUT, my reputation as an honest worked should not be badgered due to shady sales men practices. What if I need a job later on in life and someone google's my name? Now it is associated with a scam? Do you think I will get that job?? Do you think that is fair just because the COMPANY I worked for didn't fulfill it's promises? I would greatly appreciate this original post be edited or I will move forward with legal action as this is a form of defamation of character and I will not allow my future to be blackmailed as I am just a student and just starting my career.

P.S. To any Coast to Coast readers......telling people I was FIRED is probably not the smartest thing to do especially when you begged for me to stay when I submitted my letter of resignation. I'm not a scam artist and wouldn't stay to screw people out of their hard earned money.