- Report: #1496450
Complaint Review: Collections Etc. - Elk Grove Village IL
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Author Not Confirmed
Why?
Collections Etc.
2521 Busse Rd, PO Box 7985 Elk Grove Village, 60007-6118 IL, United States
Phone:
(847) 350-5800
Web:
https://www.collectionsetc.com/
Categories:
Business Rating:
(0)
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Collections Etc. Winston Brands Scammed me, Elk Grove Village IL
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I really wish I had looked into this company before buying from them. After getting scammed I found that they scam everyone! I ordered 2 lighthouse lamps and a set of lighthouse sheets from them. Then I went to another company and got all of this expensive lighthouse bedding to go with it. I looked in my email to see when the item would be shipped, as all of the other companies I ordered from the same day, sent me shipping confirmations with estimated arrival dates that same day, immedietely in fact.
All I could find from Collections etc. was an email saying that there were items still sitting in my cart and the order didn't go through. It said you better hurry and complete this order because these items are popular. So I freeked out and went to their website. There was nothing in the shopping cart. But there was also no sign of any history of orders. So I thought, great, I have to do my order all over again. But the lighthouse lamps were out of stock. Great! Now I had all this matching bedding coming and no lamps. So I reordered the sheets, because at least those were still in stock.
Then I got the same confirmation "Thank you for your order. Ok. Good. Now I just have to go get the lamps elsewhere. So I ordered much more expensive lighthouse lamps elsewhere, since that was all I could find. Then I thought, I better go look to see when this will be shipped and make sure the order is showing this time. Low and behold BOTH orders are now showing up in there. Great. Now I have paid double for everything. I don't need 2 of everything. Surely, if I just email them they will cancel the order. Nope.
They just ignored several emails. So I called them and got the rudest Indian woman I have ever spoken to. She could give a flying crap about my situation, even though I had the emails to prove everything I was saying. She just said too bad it's already in the warehouse. Big flipping deal. Has it been shipped yet? No. Then when will it be shipped. I have no idea. Then cancel it. NO! What is wrong with you people???? Silence.......Hello? Silence.....Hello? ...Yes? Are you going to help me with this or not? NO. Then I go to BBB to file a complaint and see a MILLION complaints of corrupt practices by these freeking people.
They send smashed stuff and don't replace it. They don't even use any protective packaging. Great. I ordered lamps! They charge people for shipping when it was free shipping. They charge people for some kind of weird monthly membership they never ordered. They are rude on the phone and ignore emails. Sounds familiar. Never again. Be warned. These people may be able to screw over the elderly in this life but they will pay for it in the next life. These things WILL catch up with you crooks and punishment will be eternal! Have a nice day.
