- Report: #670637
Complaint Review: Collective Point of Sale Review - Toronto Ontario
Reported By:
Mike -
, British Columbia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Collective Point of Sale Review
4576 Yonge St Toronto, Ontario, United States of America
Phone:
Web:
www.collectivepos.com
Categories:
Business Rating:
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Collective Point of Sale Review Collective POS My experience with Collective Point of Sale - poor (at best) Toronto, Ontario
In October of this year I was looking to get lower rates for Credit Card processing and I stumbled upon a company called Collective Point of Sale and spoke to a salesperson named Robbie Clarke. Their rate of 1.49% seemed the best so I went with them.
The quality of service, transaction speed and customer service were mediocre at best but that's not what bothered me the most.
I run a small business and Rob Clarke assured me that the bottom line of my bill would also be extremely low (1.49% was by far the lowest rate I could find). He told me $7/month as a monthly service fee, $30/month for the terminal and 1% 'non-qualified' which would rarely happen.
Robbie Clarke assured me there would be no hidden charges (which the by far the most important thing to me). Much to my dismay that was a complete lie. I've compiled a list of charges below which Robbie failed to tell me about.
1. The monthly service fee is charged TWICE since it is charged once per Merchant ID (apparently they are a third party provider of Elavon) and there would be 2 Merchant ID numbers.
2. The per transaction fee of $0.10 is charged twice. After reviewing the contract it says "auth/per item fee: $0.10" and I've been informed that those are 2 different fees!
3. That 1% is being charged on 90% of transactions, not the 10% that Robbie said meaning I'd really being charged 2.49% + 20 cents.
4. $4.99 Protection Plus fee. Apparently this was not in the contract and it's a fee for an imprinter they sent me without my permission
5. $4.95 Loss and Damage Waiver fee
6. $20 monthly minumum. On top of that I'm told that the minimum is charged per card and even applies to debit so I would need to do 250 debit transactions in order to meet the debit minimum (I do almost no debit transactions).
Their customer service is somewhat helpful by at least informing me of this but Rob Clarke is now screening my calls and not answering. And it would cost me over $2000 to cancel since I would 'have to pay out the lease'.
I don't know what to think of this. The bottom line of my bill is has increased almost 10% because of this switch. If you do ever decide to do business with Collective POS, don't do it with Robbie Clarke.
The quality of service, transaction speed and customer service were mediocre at best but that's not what bothered me the most.
I run a small business and Rob Clarke assured me that the bottom line of my bill would also be extremely low (1.49% was by far the lowest rate I could find). He told me $7/month as a monthly service fee, $30/month for the terminal and 1% 'non-qualified' which would rarely happen.
Robbie Clarke assured me there would be no hidden charges (which the by far the most important thing to me). Much to my dismay that was a complete lie. I've compiled a list of charges below which Robbie failed to tell me about.
1. The monthly service fee is charged TWICE since it is charged once per Merchant ID (apparently they are a third party provider of Elavon) and there would be 2 Merchant ID numbers.
2. The per transaction fee of $0.10 is charged twice. After reviewing the contract it says "auth/per item fee: $0.10" and I've been informed that those are 2 different fees!
3. That 1% is being charged on 90% of transactions, not the 10% that Robbie said meaning I'd really being charged 2.49% + 20 cents.
4. $4.99 Protection Plus fee. Apparently this was not in the contract and it's a fee for an imprinter they sent me without my permission
5. $4.95 Loss and Damage Waiver fee
6. $20 monthly minumum. On top of that I'm told that the minimum is charged per card and even applies to debit so I would need to do 250 debit transactions in order to meet the debit minimum (I do almost no debit transactions).
Their customer service is somewhat helpful by at least informing me of this but Rob Clarke is now screening my calls and not answering. And it would cost me over $2000 to cancel since I would 'have to pay out the lease'.
I don't know what to think of this. The bottom line of my bill is has increased almost 10% because of this switch. If you do ever decide to do business with Collective POS, don't do it with Robbie Clarke.
2 Updates & Rebuttals
Dan
ottawa,Ontario,
Same happened to me
#2Consumer Comment
Wed, December 04, 2013
The same happened to me. Please avoid CPOS at all costs. I am hoping that COSTCO who deals with them sends out a warning to all their customers who use ELAVON. CPOS is the head association and I still can't beleive they walked in and knowingly screwed me into over $30 more a month.
opus
Calgary,Alberta,
Canada
I am a new sales rep at Collective
#3UPDATE Employee
Sun, November 13, 2011
However,I am not new to the Point of sale industry.The responder raises numerous concerns, which indicates 'a fast sale'.
Without blaming sides , TAKE THE TIME to read your agreement. If you push a sales rep to work within the classic five minute attention window, do not be surprised if you miss something.
I advise all clients,& this is , really,collectives policy to consider purchase rather than leasing or renting. You can purchase any Collective POS terminal at fair prices. If you choose to lease, you are paying leasing company rates.
You can write off 30 % per year as Capital cost allowances from your purchase . All of my Collective clients , to date, have purchased & are happy.
Leasing is an option,IMHO, for 'heavy capital investments ( vehicles, machine tools, etc.) If any POS company does not offer a purchase option, screen them out.
Hope this helps
'Reg
