- Report: #294678
Complaint Review: Columbia House DVD Club - Indianapolis Indiana
-
Author Confirmed
Why?
Columbia House DVD Club
PO Box 91801 Indianapolis, 48291 Indiana, U.S.A.
Phone:
800-262-2001
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Columbia House DVD Club Charged for products already paid for even after sending copies of cancelled check Indianapolis Indiana
Because this company withdrew money from account I changed the account number, so after completing my obligation last year, I was sent two coupons for free DVD's. I sent the payment along with the order form because that is what they said to do. A month later, I received two DVD's and then was billed for them. After trying to get them to respond about the coupons with no luck, I went ahead and paid for the DVD's. Later on in the month, I received a bill with not only the charge for the two DVD's but late charges as well.
I then responded with a copy of the check front and back and a letter explaining about the coupons and that I had already paid for the DVDs when they had sent me the letter requesting payment in advance since they did not have access to my account any more. Almost a year has past and now I start receiving these same statements again, with accrued late fees. There is no way to contact this company. I've sent letters, called their number and e-mailed them with no success.
There is no way to deal with this company and there is no way I am willing to pay another $42.88 plus late payments for something that was supposed to be free and that I ended up paying for once anyway. How many times am I supposed to provide proof that I have already paid for these items?
Cindy
Aurora, Colorado
U.S.A.
I then responded with a copy of the check front and back and a letter explaining about the coupons and that I had already paid for the DVDs when they had sent me the letter requesting payment in advance since they did not have access to my account any more. Almost a year has past and now I start receiving these same statements again, with accrued late fees. There is no way to contact this company. I've sent letters, called their number and e-mailed them with no success.
There is no way to deal with this company and there is no way I am willing to pay another $42.88 plus late payments for something that was supposed to be free and that I ended up paying for once anyway. How many times am I supposed to provide proof that I have already paid for these items?
Cindy
Aurora, Colorado
U.S.A.
