- Report: #1431041
Complaint Review: Comenity Bank - Columbus Ohio
Reported By:
Sandra -
Stratford, Connecticut, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Comenity Bank
po box 182273 Columbus, 43218-2273 Ohio, United States
Phone:
866-531-4091
Web:
Comenity.net
Categories:
Business Rating:
(0)
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Comenity Bank Comenity Bank sent a letter trying to get a social security number from my mother Columbus Ohio
About 2 weeks ago I received a letter from Comenity bank for my mother. I read it, not recognizing the bank name, plus they were asking for her social security number for their records. It explained that they handle her credit card from Steinbach, and if she didn't send the social, they will continue to keep her account closed. Well, there is 2 things wrong with that. If they did their research as I did on the company, they would know that Steinbach( they even spelled the name wrong-Steinback) has been out of business since 1999. Also, my mother has been deceased for almost 5 years. Oh well, I guess they're going to keep the account closed.
This is a warning to others about Comenity Bank's fraudulent practises. If anyone gets a similar letter from them, before you respond to them, do your homework. They are trying to get money by reopening defunct store credit cards, and trying to get socials from unaware victims.
1 Updates & Rebuttals
Elizabeth
Florida,United States
I also received the letter. Was not fraud.
#2Consumer Comment
Wed, February 06, 2019
I received the same letter on 2/5/19. After calling the number on the letter, I told the operator that I'd rather call Comenity directly to avoid possible phishing after seeing this report.
I called Comenity, connected to the fraud department by pressing 5 and that operator confirmed they just wanted to update my physical address. It hadn't been updated since 2005 and I've always used a PO box for mail.
That was it, it is updated and all is well.
He cited that they were slowly catching up with homeland security requirements etc.
If you have the letter (mine was for a VS store account) call Comenity directly and check your address for updating.
- Elizabeth
