Complaint Review: Commercial Lending Capital Inc. Clcnationwide Clc - Riverside California

Bruce, Its funny you are posting all of these things about other people. To whoever is reading this, Bruce Myles is a racist! He's a black racist, who fired two of his processors in the middle of the deal with CLC hes yelling and screaming about, when the real reason it fell apart is because HE is a fat a**! WE were the ones who did all the work for him.He had no idea what actually went on in his own company! Let me just tell you that Bruce fired his two WHITE procesors in the middle of this deal.. His exact words were get out of here you WHITE cun*! Yes, that's true..and I will put my hand on the Bible. This man who is calling everyone else every name in the book went around calling every white person on the planet every racist name he could think of. Now he blames the collapse of his business on everyone else but himself. Guess what Bruceyour own ex-employees are onto YOU and have joined forces to bring YOU down! We all know the real reason your business is in trouble and your clients hate you.

Dear Scott Oakley President of CLC. If you claim your business is legetime, then I am sorry, but I will bring witnesses and evidence one at a time to report everyweek until you refund the money which is not belong to you. First off all, CLC claim that money for loan processing fee, even you did not doing anything after you received my money. How about ENVIRONMENTAL and APPRAISAL fees which was sent to you for 4 months but you did not order and not willing to return, before money was sent, your people promised that appraisal will be ordered immediately and loan can be close within one month. Can you give me a good explaination to me and to other people, what right do you have to keep that money???? If it makes sense then you can keep it and I will stop report this fraud weekly. You are just a BROKER but why you claim you were a LENDER? You already know why I cancelled my loan but other people don't, please, let me tell them in detail. Oh! Let me attached email between me and my loan officer which has some detail in there. READ THIS.... Betty, CLC claimed that they will keep that money for loan fee, but appraisal and environmental fees, CLC did not order but not willing to return. Can you go to the link below and report the truth what CLC promised and committed to my loan. Last time "4 months after CLC received my money" I talk to Shawn "Vice President" he said they were still shopping around for my loan but loan conditions is changed. Loan fee will be 6%, interest rate is18% and LTV only 40%. HERE IS WHAT THEY COMMITTED: $3,000 loan fee, 8.5% interest rate and LTV 80%. you know my score is top 2% and property is free and clear, they don't want to make loan but deposit only. Please help, to prevent further scam from CLC, stop them from hurting other people when they need the money most. http://www.ripoffreport.com/reports/0/412/RipOff0412000.htm http://www.ripoffreport.com/reports/0/440/RipOff0440024.htm Thanks, Tony. --- On Tue, 14/4/09, betty johnson wrote: From: betty J Subject: Re: (loan) To: tony Date: Tuesday, 14 April, 2009, 1:58 PM oh my god i thought you had closed your loan with bruce and clc i didnt know any of that Tony if there is anything i can do for you please let me know or call me 210-...... Betty J. --- On Tue, 4/14/09, Tony From: Tony Subject: Re: (loan) To: betty Date: Tuesday, April 14, 2009, 6:41 AM You got me a bad lender, I lost all of my deposit, check this out. http://www.ripoffreport.com/reports/0/412/RipOff0412000.htm --- On Mon, 13/4/09, betty J.wrote: From: betty J. Date: Monday, 13 April, 2009, 4:17 PM Hi Tony How are you? I was thinking about you this weekend i was in Houston for Easter. So how did your Loan go with CLC and the broker. Please let me know Thanks just curious Betty J. Loan Officer

Dear Scott Oakley President of CLC. If you claim your business is legetime, then I am sorry, but I will bring witnesses and evidence one at a time to report everyweek until you refund the money which is not belong to you. First off all, CLC claim that money for loan processing fee, even you did not doing anything after you received my money. How about ENVIRONMENTAL and APPRAISAL fees which was sent to you for 4 months but you did not order and not willing to return, before money was sent, your people promised that appraisal will be ordered immediately and loan can be close within one month. Can you give me a good explaination to me and to other people, what right do you have to keep that money???? If it makes sense then you can keep it and I will stop report this fraud weekly. You are just a BROKER but why you claim you were a LENDER? You already know why I cancelled my loan but other people don't, please, let me tell them in detail. Oh! Let me attached email between me and my loan officer which has some detail in there. READ THIS.... Betty, CLC claimed that they will keep that money for loan fee, but appraisal and environmental fees, CLC did not order but not willing to return. Can you go to the link below and report the truth what CLC promised and committed to my loan. Last time "4 months after CLC received my money" I talk to Shawn "Vice President" he said they were still shopping around for my loan but loan conditions is changed. Loan fee will be 6%, interest rate is18% and LTV only 40%. HERE IS WHAT THEY COMMITTED: $3,000 loan fee, 8.5% interest rate and LTV 80%. you know my score is top 2% and property is free and clear, they don't want to make loan but deposit only. Please help, to prevent further scam from CLC, stop them from hurting other people when they need the money most. http://www.ripoffreport.com/reports/0/412/RipOff0412000.htm http://www.ripoffreport.com/reports/0/440/RipOff0440024.htm Thanks, Tony. --- On Tue, 14/4/09, betty johnson wrote: From: betty J Subject: Re: (loan) To: tony Date: Tuesday, 14 April, 2009, 1:58 PM oh my god i thought you had closed your loan with bruce and clc i didnt know any of that Tony if there is anything i can do for you please let me know or call me 210-...... Betty J. --- On Tue, 4/14/09, Tony From: Tony Subject: Re: (loan) To: betty Date: Tuesday, April 14, 2009, 6:41 AM You got me a bad lender, I lost all of my deposit, check this out. http://www.ripoffreport.com/reports/0/412/RipOff0412000.htm --- On Mon, 13/4/09, betty J.wrote: From: betty J. Date: Monday, 13 April, 2009, 4:17 PM Hi Tony How are you? I was thinking about you this weekend i was in Houston for Easter. So how did your Loan go with CLC and the broker. Please let me know Thanks just curious Betty J. Loan Officer

Anytime a company start's to blame and attact there customers for not being happy with there service, it's time to get out. And for all other to be careful of that company. I have read all the lies told on my deals and I still can't beleive I try to do business with these people. Mr. Lam phone numbers was here, we were never out of contact with Mr. Lam at any time. He would call in every day to check on his deal. Do you really think that all you have to do is to print these little lies and that's the way it is, grow up!! They are a joke, it's like dealing with kid's that have no intentions on being responsible for there action. Enough of the small talk!! here is an update on the Fax and Email attact that will go out the first of the month. I have had plendy of email responses so far, keep them coming!! I have 2 ex employees of the company come forward so far with information that you would not beleive!! I am talking to one current employee that has been very helpful!! I have one attorney from one of there previous customers from La. I have 8 brokers that have been cheated by this company. I have two of my own customers that have been hurt by these people and are willing to do what ever it takes. All these people are willing to be apart of what ever it takes to stop these people from stealing from other customers and brokers. One area we will touch on in our email and fax blast is that they do not protect brokers, as you can tell by the way they handle my deals.!! BROKERS BEWARE!! THEY WILL STEAL YOUR CUSTOMERS AND YOUR REPUTATION!!! Once they get the money they try to separate you from your client so they can complete the crime. I am under attact because I try to protect my customers and will never let these crooks steal from me or them. What, we as brokers must understand is that when this happens we are held resposible for what these people have done and should help in anyway we can. In the end they walk off with the money. We are left with a unhappy customers and bad reputation. I have put together a list of as many brokers fax numbers and email addresses that it has to be the same list that they use to contact their customers. Once this goes out the other brokers will response and we can stop this once and for all. !!Never bite the hand that feeds you!! Did your mother not teach you that?!! It time to stop talking about one deal!! this involves many more then we though in the begining. It's time to talk about the big picture!!! PS where is your law suit!!! I am still waiting!! This will never happen because everything I have said is true and you know I can prove it. And you will have to come out of the shadows and expose yourself. Bring it on!!! Bruce www.proactivelendinggroup.com

Anytime a company start's to blame and attact there customers for not being happy with there service, it's time to get out. And for all other to be careful of that company. I have read all the lies told on my deals and I still can't beleive I try to do business with these people. Mr. Lam phone numbers was here, we were never out of contact with Mr. Lam at any time. He would call in every day to check on his deal. Do you really think that all you have to do is to print these little lies and that's the way it is, grow up!! They are a joke, it's like dealing with kid's that have no intentions on being responsible for there action. Enough of the small talk!! here is an update on the Fax and Email attact that will go out the first of the month. I have had plendy of email responses so far, keep them coming!! I have 2 ex employees of the company come forward so far with information that you would not beleive!! I am talking to one current employee that has been very helpful!! I have one attorney from one of there previous customers from La. I have 8 brokers that have been cheated by this company. I have two of my own customers that have been hurt by these people and are willing to do what ever it takes. All these people are willing to be apart of what ever it takes to stop these people from stealing from other customers and brokers. One area we will touch on in our email and fax blast is that they do not protect brokers, as you can tell by the way they handle my deals.!! BROKERS BEWARE!! THEY WILL STEAL YOUR CUSTOMERS AND YOUR REPUTATION!!! Once they get the money they try to separate you from your client so they can complete the crime. I am under attact because I try to protect my customers and will never let these crooks steal from me or them. What, we as brokers must understand is that when this happens we are held resposible for what these people have done and should help in anyway we can. In the end they walk off with the money. We are left with a unhappy customers and bad reputation. I have put together a list of as many brokers fax numbers and email addresses that it has to be the same list that they use to contact their customers. Once this goes out the other brokers will response and we can stop this once and for all. !!Never bite the hand that feeds you!! Did your mother not teach you that?!! It time to stop talking about one deal!! this involves many more then we though in the begining. It's time to talk about the big picture!!! PS where is your law suit!!! I am still waiting!! This will never happen because everything I have said is true and you know I can prove it. And you will have to come out of the shadows and expose yourself. Bring it on!!! Bruce www.proactivelendinggroup.com

Anytime a company start's to blame and attact there customers for not being happy with there service, it's time to get out. And for all other to be careful of that company. I have read all the lies told on my deals and I still can't beleive I try to do business with these people. Mr. Lam phone numbers was here, we were never out of contact with Mr. Lam at any time. He would call in every day to check on his deal. Do you really think that all you have to do is to print these little lies and that's the way it is, grow up!! They are a joke, it's like dealing with kid's that have no intentions on being responsible for there action. Enough of the small talk!! here is an update on the Fax and Email attact that will go out the first of the month. I have had plendy of email responses so far, keep them coming!! I have 2 ex employees of the company come forward so far with information that you would not beleive!! I am talking to one current employee that has been very helpful!! I have one attorney from one of there previous customers from La. I have 8 brokers that have been cheated by this company. I have two of my own customers that have been hurt by these people and are willing to do what ever it takes. All these people are willing to be apart of what ever it takes to stop these people from stealing from other customers and brokers. One area we will touch on in our email and fax blast is that they do not protect brokers, as you can tell by the way they handle my deals.!! BROKERS BEWARE!! THEY WILL STEAL YOUR CUSTOMERS AND YOUR REPUTATION!!! Once they get the money they try to separate you from your client so they can complete the crime. I am under attact because I try to protect my customers and will never let these crooks steal from me or them. What, we as brokers must understand is that when this happens we are held resposible for what these people have done and should help in anyway we can. In the end they walk off with the money. We are left with a unhappy customers and bad reputation. I have put together a list of as many brokers fax numbers and email addresses that it has to be the same list that they use to contact their customers. Once this goes out the other brokers will response and we can stop this once and for all. !!Never bite the hand that feeds you!! Did your mother not teach you that?!! It time to stop talking about one deal!! this involves many more then we though in the begining. It's time to talk about the big picture!!! PS where is your law suit!!! I am still waiting!! This will never happen because everything I have said is true and you know I can prove it. And you will have to come out of the shadows and expose yourself. Bring it on!!! Bruce www.proactivelendinggroup.com

I did another post on here for these good folks because I think they deserve it. I been doing business with them for the last 2 years and had nothing but good results. We love our rep Leanne, and have had 3 good closings there in the last year. We always get a fast response, you just got to know who you need to talk to, just like any business. If your some joker, which is pretty clear by the guys making these postings, no one is going to take you seriously. These guys at CLC are good people. They donate to lots of charities, like Toys for Tots, and house homeless folks. Lots of good press out there about the stuff they do. Don't believe the stuff you read on smear sites like this one. If your a good Broker and you know the business, or if you are a borrower and have a good BRoker, they will know how to represent you the right way. If there was any merit to these complaints, I'd have fired my broker and hired a lawyer. Wonder why they never did that. And how did this guy pay deposits in November 2009? Is he venture into the future? And to all those reading, I have never dealt with a commercial lender that doesn't require that the borrower pay for all the 3rd party reports themself. the end. Unless they already have a loan with a bank and they are refinancing with the same bank, THEN they will take the fees out at closing. But there is no way a lender is going to assume the risk for your $3,500 appraisal and your environmental report. Just think about it. It makes no sense. This is why postings like this shouldnt be allowed and why guys like are making guys like me unemployed. Dumb people who think they should get something for nothing. As for me, I'll keep sending a great company my business. I personally hope the rest of you don't so they dont become some giant that cant cater to the little people anymore. JMathis HLF, Pompano Beach

Yet again, it is the same 2 individuals (borrower and broker) making numerous allegations. Common sense says if Bruce has had so much luck finding counterparts, why has CLC only had 3 complaints in 6 years? Further, why has CLC NEVER lost a lawsuit, Arbitration, etc.? That's correct... In 6 years of business, we have NEVER been sued, attempted to be sued, Arbitrated against, and lost. This information is PUBLIC RECORD. Do a search for this information and educate yourself, because we encourage you to do so. We are a California based company, and you can search court records for any filings. Now on the other hand, do a search for other companies that we hear about every day... Wells Fargo, National City, Comerica, Greenpoint, Velocity, etc. Now let's see how many negative posts their companies have. Case and point being that sooner or later you will encounter someone who wants to vent. In this case, these individuals should have used the legal system. CLC promotes Arbitration - a simple and cost effective means of reaching an unbiased legal decision that doesn't require legal representation for either party. Instead of the mature approach that will actually render a decision, some people would rather act in a juvenile manner that yields zero results for themselves, or their clients. We are a wholesale lender. We DO accept loans from Brokers. Therefore, we are at the mercy of the Broker to truthfully present a loan scenario to us. I saw a recent posting from a fellow commercial loan company, similiar allegations made. I believe the response summed it up : "The last thing any lender want is to make a loan based on fabricated documents, which includes misrepresentation of the Borrower and or the Property. This will cause Lenders to lose their investors funds and XXXX Funding is no different. We are in the business to make loans, however we have a fiduciary duty to protect our investors' funds as well as a duty to supply our serious Borrowers with quality loans and service. Our Letter of Intent indicates that if information is discovered to be fraudulent or if the property or Borrower misrepresented themselves, the Borrower will forfeit their deposit. It further states that if XXXX Funding offers a loan to a Borrower and the Borrower withdraws the application after the review period, the Borrower will also forfeit the deposit. The purpose for this is, we as other businesses, have expenses and we are not here to waste time nor money." Therefore it appears as if every other lending company follows the same rules/policies, most importantly being that we very blatantly outline what to expect of the loan process; 1. Supply conditions in a timely manner. 2. Provide truthful information. Be up-front with issues a lender may encounter, rather than trying to hide them. We WILL discover them eventually. 3. If we spend 3 months working on your loan, don't expect that we work for free. So in the case of Bruce and his borrower, our company doesn't feel that he warrants further response. After 6 postings, he's still failed to address any relevant points... Why didn't he/the borrower supply conditions that would warrant ordering an appraisal after having 5 months to do so? Why is he hooting and hollering, when he's not even the borrower, unless of course the borrower is holding him personally accountable? Why did Bruce let 2 of his processors assigned to this file go in mid-transaction and fail to give CLC a point of contact for 2 months? Why didn't CLC have any working phone numbers for the borrower, and if 'closing' the transaction was so important? Why was the borrower "overseas" for such an extensive period of time? We simply ask that you read the aforementioned with open-eyes, and use common sense when forming an opinion.

You still think attacting your customers is the best way to handle problems. I still feel like I am dealing with a bunch of irresponsible snotty nose kids. It is not slander if it's true and you can prove it. CLC bring on the law suit, that is the best way to bring all the rat's to light!!! Oh by the way I don't think I will need attorney's, I can handle you Kid's on my own. After all I raised a couple of kids already!! My email and fax blast!! is getting better and better every day!! thanks! keep it coming!!! We should be ready by the end of the month!! 'YES WE CAN'!!! BRUCE!! [email protected]

If they are still claiming their business is legitimate, it's outrageous, they are just a BIG CROOK...If you don't want to lose your money then don't send them a penny. After they got my money Nov. 2008, four months later, there was no loan, no appraisal, no enviromental report, no refund, nothing. Stay away from Commercial Lending Capital, stay away from Scott Oakley, he is just a crook, a scam artist, a.....#^*^@ I can not wait and see when prosecutors will do investigation in this matter, times will come.

Don't believe what they claim, they are just a scam artist, BIG ONE!!! My broker summit my loan application to Commercial Lending Capital on Oct. 2009 then they ask for the fees in advance for " Loan,appraisal, and enviromental reports" total of $6,200, I was hesitating to send them the money unit I know for sure my loan is approved and no more document is needed, few days later they send me a loan approval and when they received money then the loan will be close within 30 days. I send them money Nov. 2008, there was no loan, no appraisal, no Enviromental report. I call in everyday but, I only can leave messages after massages, emails after emails, days after days and there is no one neither repsond to my massages or emails. Finally I was able to talk to Shawn who was a Vice President of the company and promised to refund my money back, waited for a month nothing happened, I call back he was resigned, he got away before he is in real trouble. If they are not scam artist then what are they? I can not wait and see prosecutors investigate this matters and close their doors soon. Who ever known Scott Oakley, stay away, he is just a crook, cheater.

Bruce, We thank you again for your erroneous posting, as this information will be useful in our lawsuit against you for libel, slander and defamation. To all parties who feel the need to 'buy-into' fabricated rantings of an uninformed broker, please notice the following; 1. Bruce still failed to acknowledge that his BORROWER cancelled the transaction, not CLC. The request for cancellation, (alleged by the borrower, not CLC) was that Bruce was under investigation for fraud. This same allegation was made by his 2 processors, that he informed CLC he had 'fired' not long after. 2. CLC contacted the borrower directly after the request for cancellation was made, in an attempt to revive the file. It was not our intent to cancel the file, and in fact we made every effort to reactivate the file. 3. Bruce also failed to address any of the allegations regarding lack of contact, the fact that all phone numbers provided to CLC were disconnected, that the borrower was "overseas" and that his 2 processors assigned to the file were fired in mid transaction and CLC had no point of contact. Bruce also alleges that CLC obtains BPO reports in lieu of appraisals, and that BPO reports do not contain income or cost approaches. Bruce will be shocked to see evidence produced in a court of law that he again made an erroneous statement. Our BPO reports, (unlike most conducted by residential brokers) are actually conducted by commercial professionals, and DO contain an income and cost approach. Further, we do NOT order these in lieu of an appraisal, however we order these IN ADDITION to an appraisal. In most cases they assist in expediting the process and giving us a 'heads-up' as to issues we may face with a transaction. In many cases market conditions have drastically effected property values, and most consumers are not aware of what type of impact this may have had on their property value. If we 'catch' potential issues soon enough, we can rework a file before expending all 3rd party costs on a useless appraisal. Further, due to Truth In Lending, if there is a case where we can use a BPO in lieu OF the appraisal, the difference is credited at closing - thus passing on a TREMENDOUS cost savings to the borrower. It is apparent, (not only by Bruce's sheer inability to express himself in a grammatically correct manner) that he lacks knowledge of key components of the commercial loan process. Common sense says the industry is in turmoil, and not every application will result in a loan closing. Property values will come in low, borrowers will attempt to fabricate income, some properties will have environmental issues, etc. It is our job as the lender to merely verify information a BROKER/borrower has submitted to us. In this case, it is much easier for a Broker to allege the lender has done the wrong-doing to indemnify himself/herself from liability. In this case, a 2 month 'disappearance' doesn't exactly constitute solid representation by Bruce. The borrower may also want to consider where the real finger-pointing should be made. I would also like to add that as of 4/7/09, this file is still missing the following information: Missing 2007 Schedule E with the subject property. Missing 2008 information and Year to Date. I wonder how Bruce assumes an appraiser can complete a Full Summary appraisal with an Income Approach if he/she doesn't have the financials? Is it ALWAYS the lender's fault? Sure, it's easy to assume it is, because they're the ones you pay to engage your third parties. But in essence, the REAL story in this case is that it's been 5 MONTHS, and the borrower/broker still haven't provided basic conditions that would warrant ordering an appraisal. Moral: If you're a consumer, do research on your BROKER. The lender merely verifies the information they provide to us. The lender is ALWAYS answering to a higher power, and is constantly being audited. Your Brokers can literally get away with negligent representation.

First of all I did not sent in this email to Rip-Off, It was sent by my client who has experience the horrors of dealing with these out of control kids. My email to Scott Oakley was sent to him to help my client get a refund because his deal was not handle correctly and I feel he should receive a refund. It's true it did take them this long to order a appraisal. I received a call from Clinton Davis (the new manager in charge) since this report came out and in our conversation he admitted that they never did order the appraisal. He also let it be known that they were still shopping Tony's loan and did not want him to cancel. This was disappointing because all along they said they were the lenders and would fund the loan in house. My response was that I could shop my own loans and the only reason why I send them my loans is because I was told they were lenders. No! they are brokers and do not lend money but only shop them like every other broker out there. They never did plan on funding these loans and are only collecting fees. Please! this is true and I have all the proof I need. I have had conversation with an employee who after seeing what they are doing could not beleive or like what he is seeing. The information in the first report is true because it is exactly what has happened too all the customers I have sent to this company, but Clintion tells me not to believe my lying eyes. Please! dealing with these people has been like giving keys to my Mercedes to a thirteen year old, they have been crashing every since. I should have known better. When you talk to them it gets worse and you wonder how did they get this far and why they have not been stopped yet. In my conversation with Clinton he also admitted on another deal that he had received a BPO report on the property. I could not believe this because they are collecting money to do full appraisal when they are ordering BPO'S which cost less then 500.00 but they charge the customer for full appraisal at 3000.00. When ask if the the customer would receive the difference he began to dance around the question again. BPO'S only give you the value of the property and do not look at cost approach, income approach or replacement approach which means the value will never come back as the deal was approved. At that point they turn down the deal and keep the money. Another example on the deal with Tony, they told him the only way he could get his money back was to send in a letter canceling his loan and after they got the letter they said he could not get it back because he cancel the loan. I could go on and on but I would rather talk to others that have been hurt by these people directly to plan our next attact because I will not give up. What I would like is for any other customers or brokers to contact me at my email address to plan this together. I like to have all my facts together before I make my next move. First I plan to put together a email a fax blast to send to all the brokers from the same list they use to recruit and gather there customers. If there are any other outlets like Rip Off Report's let me know and we can send the same information to them as well. Once we have enough information we will forward it to the proper authority in California. I will look up the information on this company to make sure we have all the right people involved. I don't think his employee's realize that when they do what they are doing they are just as guilty of the same crime. Yes this is a crime, when you use the airways,email,fax telephone etc! you have enter a whole new level of crimes and punishment. Hey CLC in your rebuttal you put I was under investigation for fraud, that is not true and I cannot believe you put that in writing( thanks) that will be helpful later. The only time in my 10 years in business I have been accused of that was from the customers that I sent to your company and the loan officer that was working the deals with your company. PS! Since this report came out I have had 12 other victims contact me so far, keep them coming!!! YES WE CAN!!! This is only the beginning!!! BRUCE [email protected]

FYI: Ripoff Report altered my response. I did not use Tony's name in my rebuttal whatsoever, and it is improperly referenced to in my response on numerous occassions. For the record, the Broker's name on this file was Bruce, not Tony.

As the Chief Operating Officer of this company, I personally felt the need to respond on behalf of myself, our 100+ employees, their families, and all of my fellow Officers. First and foremost, when doing research in an attempt to beat down a company that's been in business for 6+ years, you may want to start by actually researching the CORRECT company and take into consideration only the CORRECT information. (I urge you to do so with any company you choose to do business with in the future as well.) For the record, I will only address the aforementioned file Tony is referencing to in detail due to the fact the borrower's identity is not revealed. I am personally familiar with Tony. In the case of his alleged' file, I feel it is only relevant to address his erroneous allegations point by point. 1. This file was submitted to CLC on 11/14/09. It took the borrower/broker until 12/16 to comply with a basic conditions list. They stalled their own file for over 30 days. 2. Doing the math, the conditions were received over 2 holiday periods. (Christmas and New Years.) Frankly, there weren't many companies with their doors open during this time. 3. Issues at Broker's office arose, we had no point of contact. All of the borrower's direct numbers supplied to us had also been disconnected. 4. By 1/20 all conditions had been reviewed and an appraiser was engaged. (Engagement letter returned/dated January 28, 2009.) 5. Our appraiser had no point of contact, albeit the name of the appraiser was initially provided to both broker's representatives and borrower. 6. CLC was advised by Tony's own employees that he was, Under investigation for fraud. Conversations between CLC employees and the borrower concluded there was definitely a breakdown in communication, and we had no point of contact. Tony's own staff members quit in mid file, and we were left without contact. On 1/23/09, CLC had in fact engaged an appraiser for the file. When Tony is served a lawsuit for slander, we will happily provide the adequate documentation to prove CLC had in fact retained and engaged an appraiser. In fact, it was the CLIENT who cancelled the file, not CLC. 7. On 2/16 it is finally confirmed. Tony sends an email to our offices advising our 2 points of contact on the file are, No longer with his company, and that we are to have no further communication with them. Speaking to the borrower directly apparently wasn't an option because he was, overseas. 8. Within days of receiving Tony's updated email advising of the departure of his 2 employees, the client requested cancellation. Our VP of Operations took it upon himself to speak with the borrower directly to get the file back on track. The CLIENT then also alleged that Tony is under investigation for fraud, per a conversation with our VP of Operations on 2/20. He advised we were to have no further contact with Tony and to communicate only with him. On 2/23, three days later, the client then requested to cancel his loan. As you can see, there are two sides to every story. CLC spent 4 months working on this file, while the broker, his employees and borrower battled back and forth with who we should/shouldn't be contacting. We lost an appraiser in the meantime, and the borrower was overseas and MIA, and all numbers were disconnected. With that being said, this has become an industry where residential Brokers like to pretend they understand the commercial arena. Comparing residential to commercial is a ridiculous attempt. Instead of Brokers who had no right representing borrowers taking responsibility for their horrendous representation, it's easier to point fingers at the lender. This is often the case with low property values, etc. Your Broker should be intelligent and ambitious enough to accurately assess the value of your property. If a Broker isn't aware that most property values are depreciating, not appreciating, it's time to seek new representation. CLC has a contract. It clearly states that if we do OUR job accordingly, you owe us a cancellation fee. Frankly put, if you hire an Attorney, they charge you a retainer, plus an hourly rate. You're not going to get a refund if they don't win your case for you, if you don't pursue your case, or whatever reason. Even in the residential world most contracts now state that if a willing and able buyer is presented, the implied commission is due. So yes, if we do the required work to close a loan and you don't do your part, you will in fact pay for all associated expenses. Does this seem unreasonable? I certainly don't believe so. I have 100+ employees that don't work for free. Find me one company that's been in business for 6 years, doing the volume we do, with the amount of consumer contact that we have, that hasn't had a complaint filed against them. I randomly noticed the other day that Flowers.com has negative posts everywhere. What could be negative about getting flowers? The point being that it doesn't matter who you are or what you do, these new websites created to promote free speech' simply allow anonymous posters an opportunity to slander companies in a manner that doesn't allow the company the ability to respond/retaliate. The damage has already been done. Tony's complaint is the exact reason why this industry is failing and most Brokers are being put out of business. The information contained in his complaint are grossly inaccurate. When in doubt, pick up a phone and get a second opinion. Just make sure you're contacting other reputable companies, and not just taking the word of someone who claims' to be an expert. My in-depth response is because I feel passionately about this company, it's employees, our processes, and the fact that we're still thriving in an industry where most have failed. We could sit here all day and battle erroneous allegations, but the truth is we can never undo the damage that these types of false allegations have against companies like ours. Websites like Ripoff Report allow consumers to read and convict, without allowing the companies fair opportunity to respond/retaliate to the anonymous posters. Frankly, I am aware of numerous business, (ourselves included) that have been the target of disgruntled ex-employees who are merely on a smear campaign. I personally think Ripoff Report does a disservice to all companies. It takes away from our legal system, and the whole theory of innocent until proven guilty. These are the types of things that make you scratch your head at night and wonder what the world is coming to. I wish all of my fellow partners much continued success, and hope this response has done some justice for us all! Nicole Ferguson Chief Operating Officer