- Report: #1270691
Complaint Review: Commercial Progression - Northville Michigan
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Author Not Confirmed
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Commercial Progression
115 N. Center St. Suite 203 Northville, 48167 Michigan, USA
Phone:
734-393-4696
Web:
https://www.commercialprogression.com/
Categories:
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Commercial Progression, Alex Fisher Misrepresentions, Poor Service, Northville Michigan
We had Commercial Progression come to our offices as part of our bidding process. Alex brought over his entire staff for the meeting, touted their skills, and promised us that his team would be able to quickly complete our project. He touted his system for estimating the amount of work a project would involve and time to completion. He and his project manager, Andrea, dominated the meeting. I asked a question to one of the other employees who looked a bit like a deer in the headlights before Alex interrupted and answered my question. That seemed a bit odd, but it didn't set off the alarm bells that I should have heard.
From the start, Commercial Progression fell short on its commitments. Whenever we inquired we would be reassured that things were going well, or Andrea (the project manager) would create a spreadsheet that supposedly showed what was done and what was left to do. Sadly, they broke promise after promise. Meanwhile, Andrea misinterpreted our instrutions on several occasions and introduced serious errors into our project.
I later found out from an employee, that Alex never intended to assign his team to our project. He assigned one programmer to do the entire project. His bringing the entire team to our office was a show, and everybody was told beforehand that only Alex and Andrea were allowed to talk. We found out that our single programmer was pulled off of our project several times to work on other projects that Alex considered to be more important -- such as University of Michigan projects. It seems that no matter how much you are paying, if Alex doesn't see you as a likely source of return work he will pull people off of your project to work for new clients or on projects for organizations like UM that are constantly issuing RFPs for programming work. Then, when they put somebody back on your job, they'll charge you for the time it takes to figure out what they were doing. I do suggest that you audit your bill, because their billing practices are pretty astonishing and, at least in our case, inflated significantly from what was allowed under our contract.
Another big problem with this company is that they don't have the staffing to live up to their warranty promises. They are too small, and have too many balls in the air. If you are at all attracted by Alex's promises that they stand behind their work, don't be fooled. Don't trust a word Alex says, from his résumé padding, to his promises of who will work on your project, to his quotes, to his company's status reports, to his warranty, to the fake reviews he has had posted on review websites, because you simply can't count on the man to be honest about anything.
