These companies offered me and made me believe for a moment a great deal of trust and close business relationship that was going to be building upon our dealership agreement. I traveled to Tampa for a better understanding of this agreement and to get to know who I was about to jump in business with. Things didn’t quite click but I also understood just like any new start-up company there were going to be adjustments as we went. One of the many things I was made assured was about the exclusive territory for 90 days was never going to be violated. The company assured me to get me leads, to redirect incoming request from my territory to me so I could service those accounts, 100 hours of telemarketing support, printed materials, etc....amount many other things....The main disappointment came after 2 weeks of working in the field to get accounts (with already a dealership agreement signed) the company sold another dealership without even give me a courtesy call.....2 weekssss....what happen to the 90 day exclusivity???? How did I find out??? I hired a sales rep to growth my account expansion, after a couple days of making calls and setting appointments my sales rep contacted a potential customer that told us that someone had presented the same company/services.....that got my attention very quickly since I was the only dealer at that time in the area....I contacted the new dealer and they confirmed of purchasing the territory a week prior. I called the company and they were very surprise of my knowing and tried to bullshit their way around the fact that they violated the dealership agreement. The Chairman of the Company Frank Hope tried to BS me by telling me that they were so sorry but to forget about it they were going to help me to expand.....blah blah blah....a bunch of straight BS.......At that time they tried to persuaded me by telling me of an upcoming conference/expo with a few thousands of potential customers in which they (the company) bought a boot, that they were going to let me participate for a fee around $1000.......I told them to stick their deal and their business and to reimburse my dealership money back. They finally agreed to cancel the contract and pay me back.
It took me a few weeks of phone calls and emails. after 6 weeks they sent me a check that for my surprise it bounced...I immediately contacted the company and I told them that they had 72 hours to give me my money back or I would go directly with the State Attorney, at that time the CFO went running to my bank and made a deposit directly into my account ....why could they had done this since the beginning???? It took me 2 months to get my money and a lot of excuses from them which tell me they either were buying time or they didn’t really care from that start.
The company violated the territory agreement of 90 days exclusivity, never provided business cards, never provided any follow up, never provided any leads nor any hours of telemarketing, I never received any printed materials in fact I never received any true support....The Chairman is a typical car salesman that will only tell what you want to hear and whatever sounds good to close the deal. The bounced check scared me for a minute but it didn't come as surprise after everything else I went thru
CBR
Kennesaw,#2General Comment
Fri, May 23, 2014
Please see my own report on Ripoff Report, my husband and I as well have had a bad experience with Compass Payment Solutions run by Frank Hope and Vincent DePasquale among others. To date they have not returned our 9250.00 which was a sacrifice for us to make and has left us in a bad financial situation. Its too bad that unscrupulous people are in this world to hurt others.
Her
topeca,#3REBUTTAL Owner of company
Fri, May 09, 2014
Just for full disclosure, Frank Hope's real name is Frank DeSimone. He also goes by Andrew Desimone and Andrew Frank.
Google his real name to get a more full view of who he is and his real history.
rider1
snellville,#4Author of original report
Wed, May 07, 2014
First off, let me help you get this information correct and answer some of your comments. I never said I spent several years in the military. I made it very clear that I’m still serving in the military and have been for over 13 years now…..this also answer your last comment about whether I should had stayed in the military…..I never left in fact I will remain until I retire proudly serving my country and not ripping people off.
Not every Dealer gets the same deal and you know that for a fact, I can also prove that as well…but that is your right as a Company which is not a big deal…it is what it is…….in reference to my purchase or my financial abilities to pay for the Dealership…..Based on your Business Package opportunity it specifically says “you believe so much in the company/dealership success that you would finance the investment”…..Here is my question…Who really wants to put more money at front than what they have to????? I never asked, I just took the offer…..Is better to risk half of the money and not all of it…what do you think??? To say I didn’t have the money or about my financial situation is a little insulting since my check was not the one that bounced, it was your check sign by Frank Hope……but is OK; this is a free country, right? And yes that I can prove that as well
I can go on and on with this, it would take me a few pages to detail everything, good thing I have screen shots of everything, I have voice recording and track of emails to prove my side…….and now that I do have my money back (2 months later) all I want is to put the true out, nothing else. If I didn’t exposed my experience I would be just as guilty and would be accepting the wrong doing. Again I can prove every single line in my original statement.
As my closing I would add that Frank Hope is a good guy….Compass Payment Solutions offers a great business opportunity I just DO NOT think it has the right management making decisions (for me the company is as good as the people making decisions, but that is just me)…..and that was the reason I opted to get out earlier than later…..If you are a potential Dealer I would suggest you have an attorney review the contract and the company thoroughly and have everything in writing before you step into any transaction, ask the hard questions at front and don’t believe unless is in writing….trust me.
Compass Payment Solutions
Oldsmar,#5REBUTTAL Owner of company
Tue, May 06, 2014
Reiner Perez of Snellville GA inquired about a dealership with Compass Payment Solutions several months ago. He said he spent several years in the Military and was looking for a new opportunity. He gets the same dealership package that every potential dealer receives when considering our offering. He attened the same training that every Dealer attends in Oldsmar FL.
He is given the same opportunties as every Dealer is given. And the terms of his dealership were the same as every other Dealer would get, with one exception... He didn't have the money required to pay for a Dealership and so he asked if we would accept half down and then take payments for the balance. That's when Compass should have made the decision to not accept him!
After attending training, Reiner called the office continually with questions. That is not a problem for Compass, except they were mainly around what we (Compass) would be doing to make his business a success. If you are reading this, you have probably been involved in a business opportunity. When is the last time you purchased a business and expected the Seller of the opportunity to be responisble for your success?
Then when Reiner realized we had other Dealers calling on the same market, I guess he wasn't up to the competition. So he took the low road and claimed he was not aware of the other dealerships. At this point I should tell you, one of the other Dealers in his market was at the same training he attended. But be that as it may, Compass decided we were not a good fit for each other and so we were happy to allow his poor excuse (I didn't know about other dealers) as a means of terminating his agreement. In fact, we gave him a refund as we felt sorry for his financial position.
Reiner is a good person and we all thank him for his military service. But he probably should have stayed in the military or another structured environment as opposed to opening a business. I bet you will be able to read between the lines and figure out what is really going on with his complaint.