Scott
Sanbruno,#2Author of original report
Wed, August 24, 2005
This matter didnt have to be taken to court, though came very close. The manager responsibile for the store during the time the above took place had been long fired though the reason was never told to me, but from what others told me, Im gathering it was due to similer complaints like ours. Anyways, I spoke with the new manager, and brought coppies of the last repair records where the components had been switched with outdated parts which as I said before funny enough the technicians recorded the serial numbers. The manger now running the store saw that the past manager was in fact at fault and took the computer back and not only undid the damage, but put better parts new off the shelf. I have run tests on the system and it is now running better then when it was new.